What does "payment in review" mean

Welcome to the Community space, @michael_mitrow.

I'll be sharing some information about the message you received in when receiving payment from your vendor in QuickBooks Online (QBO).

Sometimes, QuickBooks reviews payments because there are some details related to that payment that require further review. QuickBooks will send you an email with specific steps on how to address the issue. In some cases, we may request additional information to complete our review.

QuickBooks typically completes the review process for new accounts within five business days. During this period, we will set up your merchant account. This could be the reason why you haven't received any email regarding the payment. For detailed information about this process, check out this article: Find Out When QuickBooks Payments Deposits Your Money. 

Once it's finished, the payment will be automatically deposited into your bank account.

On the other hand, if your account isn't new to QuickBooks Payments. I suggest contacting our Payments Support. They have the tools to check your account internally and check the transaction status of your payment.

Moreover, I'm adding helpful resources about categorizing your bank transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

Return to this post if you have other concerns about your vendor payments in QuickBooks Online. I'll be here to lend a hand.

Thanks for the reply. My account is 10+ years old so established. I also did not receive the email from QB with instructions for “payment in review”.

Thanks for your reply. My account is 10+ years old. I also didn’t receive the email from QB with instructions for handling the payment in review process.

I appreciate you for adding extra detail to your concern, Michael. I'll provide insights regarding the payment review status.

Since you haven't seen any emails from QuickBooks, you may want to access your junk folders to check for emails marked as spam mistakenly. Refer to this article to learn what to do when you're not getting emails from us: Handle emails from QBO Payments.

Moreover, I'd recommend seeking advice from our Merchants Services Support Team for further assistance. They can check the payment's status and see why it hasn't yet been in your account.

Here's how:

1. Sign in to your QuickBooks Online company.
2. At the top right, click Help.
3. Select or type Contact Us.
4. Enter your concern, then hit Let's talk.
5. Choose Start a chat.

Our chat agents are available Monday to Friday from 6 AM to 6 PM PT.

Finally, I've added this resource to help you manage your customer payments towards your account: QuickBooks Payments.

I'm just around in the Community if you need further help managing your payments. Feel free to post again here. Take care.

Don’t count on them helping you. This guy here just said the same thing their phone reps say. A runaround. No answers. No solutions. Just us having to deal with it indefinitely. Because every knowledgeable business person would want a third party to review a payment before their company gets it deposited right? Absolutely not. It’s a joke. I’m currently waiting for them to release money for me so I can send it back to the client after I lose the job. Supposed to be starting the project Thursday. Here it is Tuesday, I’ve been told for two days in a row that payment would be deposited in my account by the end of the day. Oh but at the end of day 2, I learn now the payment is actually in review and it’s not gonna get deposited any time soon at all. What a joke. Yeah sure, great service to use when someone needs to get a job done quickly.

have a payment in review but never received an email on how to resolve it.  

I am thrilled to be having funds held by quickbooks, from a customer who orders from us nearly weekly.  this affects not only us, but our customer.  Do better quickbooks. 

This is not the experience we want you to have, HCRI. I'll share some details about payment review in QuickBooks Online (QBO).

Since you haven't seen any emails from QuickBooks, you may want to access your junk folders to check for emails marked as spam mistakenly.

Moreover, QuickBooks usually completes the review process for new accounts within five business days. During this time, we're setting up your merchant account to ensure everything is ready for you as soon as possible. If your account isn't new, I'd recommend seeking help from our Merchants Services Support Team for further assistance.

Here's how:

1. Sign in to your QBO company.
2. At the top right, click Help.
3. Select or type Contact Us.
4. Enter your concern, then hit Let's talk.
5. Choose Start a chat.

Our chat agents are available Monday to Friday from 6 AM to 6 PM PT.

Also, refer to this article to learn what to do when you're not getting emails from us: Handle emails from QBO Payments.

Finally, I've added this resource to help you manage your customer payments towards your account: QuickBooks Payments.

Feel free to return to this thread if you have follow-up concerns about payments review in QBO. We're always here to lend a hand again. Stay safe.

Did you ever get paid??

Did you ever get paid? I am dealing with this now. 

@divalasvegas   Some people get their money sooner than others.  

You see, QB has this way of holding your money, so that they can collect interest off of it.  

They can hold it for UP TO 270 days, all while giving you the run-around.  They will tell you that there were emails sent, they need documents and information from you, or that it will be released in a day or 2.  

Trust me, they are holding it to collect interest. 

You can use the Search bar at the top of any page here in the community to find hundreds of others that have had the same thing happen.  

Use the same search bar to find information on class action lawsuits. 

Good luck. 

Hi there, @divalasvegas, I appreciate your patience and efforts in resolving the review status of your payment in QuickBooks Online (QBO).

I understand that you have been experiencing some challenges with QBO Payments. Although this can be a difficult situation, please be assured that I am here to assist and support you every step of the way.

Typically, we aim to complete the review within five business days for new accounts and set up your merchant account within that period, which could be why you are unable to receive an email for the payment. You can review this article to learn more about this process: Find Out When QuickBooks Payments Deposits Your Money. 

In addition, placing a deposit on hold occurs when we need to review a payment, often due to our system detecting a large amount and needing to verify the funds in your account. Regularly reviewing payments is important to ensure everything is in order, benefiting all parties involved in the payment process.

There may be specific details from that payment that need to be reviewed. The email we sent to you contains specific steps on how to address it. There are times when we may ask for more information to complete our review. Once the payment is reviewed, it will automatically be deposited into your bank account.

For privacy reasons, since Community is a public forum, we are unable to access your information here. Therefore, it is best to contact our customer representative, as they will provide further updates about the issue, collate the information needed, and ensure that you receive updates once everything is resolved. Here's how:

1. Log in to access your QuickBooks Online (QBO) company and go to Help (?).
2. Select or type Contact Us.
3. Type in your concern, then click Let's talk.
4. Choose Start a chat with a support expert.

I suggest logging into your Merchant account to see more details about the payment status. You can go to Account and Settings then go to the Payments section and click Manage Account. Then you can proceed to the steps below:

1. Sign in to the Merchant Service Center.
2. Click Activities & Reports and select Deposits.
3. Select Show Advanced Options
4. From the status dropdown choose All/Fund/Pending/Withheld
5. Then click Search.

For future reference, I've included these resources to learn what to do if a customer payment is on hold. In addition, learn how does QuickBooks Payments deposit work:

• Why are my funds on hold?
• Common questions about payment deposits in QuickBooks Online

We appreciate your utmost patience while this is being worked on. Feel free to post here anytime if you have other questions with QuickBooks, @divalasvegas. I'm here if you need further help. Have a good rest of the week!