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Level 2


I've tried to understand the support docs on issuing refunds but I'm still not clear on it. I have customer sometimes pay a partial payment towards an invoice. For example a $100 deposit on a $300 invoice. If I have to refund this deposit later, I create a credit memo, then I select to issue a refund. However, if I generate a report for sales by customer summary, I notice that their original payment is still listed as a sale even though it has been refunded. When I'm preparing taxes I don't want refunded payments to appear in my sales by customer summary report, how can I fix this?  Thanks!

5 Comments 5


Hi @rsmith4321,


Thanks for the question!  Let's see if we can get to the bottom of this.


First, I just want to make sure this is the article you are following:


Give your customer a credit or refund in QuickBooks Desktop for Windows


In that article, are you going through Step 1 and then Option 2?


I just want to make sure this part of the process is happening before we proceed.




Level 2


Thanks yes that is what I'm following except I have Quickbooks for Mac. I'm doing option 2 up to the point of step 3. I can't find the Received from drop-down. I'm not actually using Quickbooks to print checks but I understand it's just the way to save it. I just want to make sure refunds aren't listed if I generate a income report.

QuickBooks Team


I'm joining this thread to share additional details about refunds, rsmith4321.


You may be having difficulties in following the steps in that article that's because it's for QuickBooks Desktop for Windows. In QuickBooks Desktop for Mac, the same for Windows, you can create a credit memo. Then, let's create a refund check and link the credit memo to it.


It seems that you've already created a credit memo. You can follow these steps on how to create a refund check:

  1. Open the credit memo and select the Refund icon.
  2. Let's use Accounts Receivable for the account in the detail area and select Save.
  3. Select Customers and then Receive Payments so we can link them.
  4. Click on Apply Existing Credits? Enter the amount in the Payment column and select Save.

I've also added this article if you need to customize reports in QuickBooks Desktop for Mac.


You can tag me anytime if you need more help. Have a great day!

Level 2


I think I'm just fundamentally not understanding how this works. I'm all good up to the credit memo and then issuing the refund check. Then I go into my customers and receive payments section. For example, a refund I'm currently trying to apply for an original payment of $2200. When I go in it says their balance is $4400. 


Now when I select that customer and look under customer payment "Invoices Paid" section I see listed my original invoice $2200 and Refund Chk $2200, they both have the option to be selected. It's very confusing. If I select apply existing credits the Total To Apply: is double my original payment. On this screen do I select the checkboxes for Invoice or Refund Chk and the Apply existing credits checkbox?  If I select both it says Unapplied Amount: $0, if I select none it says Unapplied Amount: $4400.


I don't want to give this client credit I just want to make it like their payment never happened originally since it's refunded.  Maybe I'm just missing something but i don't understand why a simple refund is so complex. 

QuickBooks Team



Hi there, rsmith4321.


To make sure all the information on the refund check is right, let's use the Accounts Receivable account and apply existing credits. I've got this article for your QuickBooks Desktop version: Record a credit memo or refund in QuickBooks Desktop for Mac.


If the refund is still adding on the customer balance, please reach out to our Customer Care Team. We can pull up your account and check the transactions recorded. Before doing so, check our support hours here. Then follow these steps:


  1. Go to this link:
  2. Select QuickBooks Mac Desktop.
  3. Choose any topic and click the Start a Message button under Here's how to connect with a QuickBooks expert

Please keep us posted on how it goes, or if you have any other question or concerns. Take care.

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