Registr not showing payments

Hi there, Acetesting,

Great job for performing some troubleshooting steps to get those payments back to your register. I'm here to help restore those transactions back to QuickBooks Desktop.

The online banking won't re-download entries you've already posted before. You'll want to pull up those payments from your bank and manually bring them in to QBDT. To do so, there are two ways to import them. 

Let me show you how:

1. Go to the Banking menu.
2. Hover over Bank Feeds and select Banking Center.
3. Find your bank and select Download Transactions. This opens a browser window to your bank's website.
4. Sign in to your bank's website to download the Web Connect file.
5. Once you have the Web Connect file, follow the steps to import them into QuickBooks Desktop.

Every bank has a different method for downloading QuickBooks Web Connect files. If you're not sure how to do it, I suggest reaching out to your bank for help.

After that, you can match, categorize, and add those payment to your register.

Let me know if you need additional information by leaving a comment below. I'm always around to help you out.

Thank you and stay safe!

Thank you for the reply and info that you sent.  There is one problem, my bank only holds 2 years worth of transactions that I can dl.  I have payments going back to 2013 that are no longer connected, showing in the register.

Hello there, Acetesting.

If these payments are already added from the Banking page to the register, and performing the troubleshooting steps didn't work, I'd recommend reaching out to our Customer Care Team. We will investigate what's causing the payments to disappear.

Before doing so, please make sure your QuickBooks Desktop is updated to the latest release. Here's an article for the instructions: Update QuickBooks Desktop to the latest release.

Then check our support hours here and follow these steps:

1. Go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number or Start a Message button.

Please let us know how it goes or if you have any additional questions or other concerns. Take care.