Reverse a transaction - what's the limit?

Hi @kjcleary , actually i don't really know how much the limitation but your issue could concern with Intuit Payment Merchant Agreement click this . Comment below for any issues. Cheers.

I appreciate your time posting here, kjcleary.

We can try to sign out and sign into your QuickBooks Payment account to refresh the connection.

Here's how:

1. Open File Menu > Setup Interview > Payments
2. Select SIGN OUT and NO to taking Credit and Debit Cards
3. Click DONE.

Then, sign in again and try to reverse the charge. If you're getting the same result, I'd recommend reaching out to our Merchant Service Team. They can pull up your account and check what's causing this error.

You can get their contact information in this article: Contact Payments Support.

Please feel free to leave a comment if you have any follow-up questions or other concerns. We're always around to help you some more. Take care and stay safe.

I spoke with support today and got conflicting answers. One rep told me there was a limit of 20 reversal transactions per day, and that allotment resets at 12AM PST daily. He told me this is a known limit and is being worked on, but there is no timeline for the update to be complete. The second rep told me there is actually NO LIMIT and that the issue is that I am processing them too closely together (?). I was only able to get 20 through yesterday and only 3 today. 

There doesn't appear to be a pattern for when I get the error and when I don't. I tried this AM and got a declined error, and then again while chatting with the rep and got a success message. I did two more successfully but now all others have failed since. I am taking several hour breaks in between attempts so i don't think it's the latter issue. I am stuck and have a long list of customers who would like their refunds and my options are dwindling.

I am having the same issue, I have 90 refunds to process and could only process 30 yesterday. Tried again today and same issue, all refunds are declining. The limit for refunds should be made clear to users. We need to know realistically what time frame we are working with. Is it 30 refunds per day, 30 refunds per month, we need to know.... This is NOT acceptable from a customer standpoint as well as our customers standpoint! I also don't understand why there is a limit in place, we are paying for processing fees initially and to reverse.... 

Let me share some information with regards to processing a refund, ScreeningOne.

We have a new Refund Policy that looks back at 6 months. It totals all charges and takes note of those that aren't voided for the particular merchant and credit card combination. It ensures that all prior refunds that are voided plus the requested refund amount don't exceed the total.

I'll include some articles to better guide you:

• Void or refund transactions in QuickBooks Payments
• Understand fees for refunds or void transactions

If you have additional questions, don't hesitate to let us know. We'll be right here to assist you. Take care!