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Senior Explorer *

Sending QB invoices/forms are no longer opening the email in Thunderbird

When emailing an invoice or other document, for years QB has triggered Thunderbird to open the message window in Thunderbird so that the message can be edited before sending.  This is no longer happening. QB now immediately sends the message and saves it in my sent file in Thunderbird.

 

How do I make QB open the message window so the email can be edited before sending? Please provide step by step directions to correct this issue. 

 

Note: ONLY QB is having this issue. All other programs were tested and are performing as they should and are opening the message window.

Solved
Best answer 03-04-2019

Accepted Solutions
Senior Explorer *

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

I am using QuickBooks 19, and QB gives me the option of using Mozilla Thunderbird in the QuickBooks software menu as one of the e-mail options. I have also been using Mozilla Thunderbird for years.

 

The apparent solution was to repair the MAPI. While Thunderbird was updated recently, it did not seem to be the cause of my issue. Once the MAPI file was repaired all was well again.

 

17 Comments
QuickBooks Team

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

We've received the same concern as yours in this forum, Random_Geek.

 

It could be that the Thunderbird is having their product enhancement. I know a workaround to change your email before sending it.

  1. Go to Edit, then choose Preferences.
  2. Click Send forms and choose the Company Preferences tab.
  3. Click Edit.
  4. Edit your the Email template.
  5. Click Save.

Also, I'd also recommend sending feedback to Mozilla Thunderbird about this issue.

 

Let me know if you have other concerns. I'll be glad to help.

Senior Explorer *

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

No luck. I tried your steps and it still refuses to let me edit the emails before sending. Ugh.

QuickBooks Team

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

Hi there, @Random_Geek.


I'd be pleased to help check this further for you so you'll be able to modify/edit the email before sending.

 

First, you may need to remove and reconfigure the E-mail ID that was set up in QuickBooks.

 

  1. Click on Edit at the top menu bar.
  2. Select Preferences.
  3. Click on Send Forms at the left pane.
  4. Remove and reconfigure the E-mail ID under My Preferences.

a 8.PNG

In addition, to learn more about setting up an email service in QuickBooks Desktop (QBDT), you may check this article: Set up email service.

 

Feel free to reach out to us here in the Community by adding a post/comment below, I'll be right here to help you. Have a wonderful day ahead!

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

They are saying to edit your email in quickbooks and then send. Tread very lightly. 

 

I found out Thunderbird did an update yesterday which is why this is happening now. It has to be. I figured I would roll back thunderbird one version and be all set. So I installed the older version of thunderbird and now quickbooks won't detect thunderbird anymore. It does not show up between outlook and webmail on the forms window anymore. I need help !!!! At this point it would be easier for us to switch our accounting software than email client. 

Senior Explorer *

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

This is not an option as I checked Mozilla Thunderbird. There is nothing to remove and re-select.

 

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

Right check out my image. I am having a ton of issues. Let me start from the top in case there is a quick way to correct this. 

 

For years when using TB and QB, when going to email anything QB would open a new compose email window and auto populate it with all the good stuff. However it would not send it. That was good, allowed for you to give the email a final once over and make sure it was good to send. That works perfect. 

 

Yesterday I noticed QB sends the email straight through. No more chance to edit. So I scoured google and found a remote reply on some forums where the guy said he "rolled back" his version of TB to a previous recent release prior to 2/27/2019 and it worked fine thereafter. So I attempted doing this myself. In the process now, the QB send forms window no longer shows an option for TB. However you can clearly see I have it installed in my screen shot. 

QuickBooks Team

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

I appreciate the details that you've given, @RLFashions.

 

Allow me to share some additional inputs about, sending invoices using Thunderbird in QuickBooks Desktop.

 

You should have the option to set Thunderbird email when sending invoices. Since you aren't able to select it on your QuickBooks, we can try uninstalling and reinstalling your QuickBooks to better isolate this issue. 

 

To do that:

  1. On your keyboard, press Windows+R to open the Run command.
  2. Type in Control Panel, then select OK.
  3. Select Programs and Features.
  4. In the list of programs, select QuickBooks, then select Uninstall/Change.
  5. Follow the prompts to complete the process.

For more details about this process, please refer to this article: Using clean install for Windows.

 

However, you might also consider using Webmail as an alternate email option. To learn more on how to perform about this procedure, please visit this link: Set up email service.

 

Please let me know how it goes. I'll be around to help if you need further assistance with dealing Thunderbird in QuickBooks Desktop. Have a good one!

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

I am using QB 2016.  Another page in this forum posted a year ago that "QuickBooks Pro 2016 no longer supports Mozilla Thunderbird as an email provider. It is configured to work with Office Outlook and Internet Explorer. However, you can use alternate email options available through Web mail."

This same issue cropped up for me today also.  Has been working for years until today. Rolled back to previous version of Thunderbird and and closed QB and after reopening both, Thunderbird option also disappeared and only giving options for Web Mail Providers or Outlook. 

QuickBooks Team

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

Hi MCC-UT,

 

The QuickBooks 2016 version is unable to support the Mozilla Thunderbird as one of the email providers.

The details are found in this article under "software compatibility": System requirements for QuickBooks 2016.

 

You'll want to use a different email provider by following the steps in Angelyn_T post.

 

Just hit the Reply button below if you have more questions. We're here to help.

Senior Explorer *

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

I am using QuickBooks 19, and QB gives me the option of using Mozilla Thunderbird in the QuickBooks software menu as one of the e-mail options. I have also been using Mozilla Thunderbird for years.

 

The apparent solution was to repair the MAPI. While Thunderbird was updated recently, it did not seem to be the cause of my issue. Once the MAPI file was repaired all was well again.

 

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

"Repair the MAPI file" What does this mean? I need some help and step by step instructions for this. 

 

I have read down and many keep saying ThunderBird is not supported in QB 2016, but it has worked great until just a couple days ago. Something just changed. 

 

HELP. I need to be able to edit each email, before it is sent. 

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird


@Joyce_P wrote:

We've received the same concern as yours in this forum, Random_Geek.

 

It could be that the Thunderbird is having their product enhancement. I know a workaround to change your email before sending it.

  1. Go to Edit, then choose Preferences.
  2. Click Send forms and choose the Company Preferences tab.
  3. Click Edit.
  4. Edit your the Email template.
  5. Click Save.

Also, I'd also recommend sending feedback to Mozilla Thunderbird about this issue.

 

Let me know if you have other concerns. I'll be glad to help.



This is not a work around, this does not let you see the message before it is sent. 

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

I switched to web mail, this is better than it was, but the email are not being put into my sent messages. How do I add a BCC to the system so that it will always copy me so I have a record of the email sent? I can do it to each message as it is sent, but I want to add a BCC to the default email settings for all emails sent. 

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

I looked around and went to Thunderbird. This problem is being talked about with many different programs that are sending mail through Thunderbird (TB). The answer is the update to TB 60.5.2 (32 bit) failed to update something correctly in the configurations files. This thread pointed me to 

https://support.mozilla.org/en-US/questions/1251490 

said to reinstall TB over the top of your current install to fix the issue. Here is the TB download page

https://www.thunderbird.net/en-US/thunderbird/all/

I downloaded, installed TB 60.5.2 over the top of the existing TB 60.5.2 install. IT requeired a computer reboot, and bingo it is working the way it used to. When I send an invoice from QB, it opens in a send (draft) and I can edit and adjust the email before I send it. 

 

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird


@Random_Geek wrote:

I am using QuickBooks 19, and QB gives me the option of using Mozilla Thunderbird in the QuickBooks software menu as one of the e-mail options. I have also been using Mozilla Thunderbird for years.

 

The apparent solution was to repair the MAPI. While Thunderbird was updated recently, it did not seem to be the cause of my issue. Once the MAPI file was repaired all was well again.

 


To repair the MAPI means to reinstall TB 60.5.2 over the top of the current installation. 

Experienced Member

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird


@Prawn-Designs wrote:

"Repair the MAPI file" What does this mean? I need some help and step by step instructions for this. 

 

I have read down and many keep saying ThunderBird is not supported in QB 2016, but it has worked great until just a couple days ago. Something just changed. 

 

HELP. I need to be able to edit each email, before it is sent. 


I figured it out, this means download the current version of TB, 60.5.2 and install it over the top of the existing installation of TB 60.5.2.

QuickBooks Team

Re: Sending QB invoices/forms are no longer opening the email in Thunderbird

Thanks for coming back to this thread, Prawn-Designs.


I’m happy to know you’re able to find resolution about the issue. The articles and steps you shared with us will help other customers who are also having problems with emailing invoices via Thunderbird.


I want to keep you in the loop as to what’s new about the product, so I’m adding a link where you can check them: Product Updates.


Feel free to share your best practices using the software in the Community space. Please know this is the best place for help in QuickBooks.