"View and Pay Invoice" button in emails sent to customers disappeared.

Hello, MelissaSF.

I have information regarding the missing "View and Pay Invoice" button. 

We no longer support QuickBooks Desktop Pro 2016 and other 2016 editions. We stopped the online services (including the e-invoice services) for these editions last May 31, 2019. This is the reason why the "View and Pay Invoice" button disappeared. 

You can read our program discontinuation article for more details: QuickBooks Desktop service discontinuation policy and upgrade information.

Note: The article will display QuickBooks Desktop 2017, but the same principles apply for the 2016 version. We update this article whenever we send out news about discontinuations. 

Also, there might be instances that the buttons for online services (the View and Pay now button in your case) will appear on unsupported versions. Although, there's no guarantee that the intended function will work. This might be the case why you were able to see the button last month. 

Did you send the last month's invoices through a supported version? If so, you'll want to use that to process your current invoices. 

If not, you'll want to consider upgrading to a supported version to continue processing your invoices. You can check this article for the steps: Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

If you need help managing your Merchant Services account, you can check out the articles here. 

We're always open to answer other questions. We always appreciate your time visiting here. 

Ooops, major typo on my part, I'm using QB Pro 2019 (not 2016).

Thanks for clarifying your Desktop version, MelissaSF. 

Also, good work for checking the preferences and your Merchant account.

First, let's ensure that the invoice item's description doesn't have any carriage returns. This causes the button to be missing.

Although, if there are no carriage returns, I'd suggest reaching out to our customer care. They have more tools to help you out. Here's how:

1. Click Help inside QuickBooks, then go to QuickBooks Desktop Help.
2. Select Contact Us.
3. Enter the "Pay now button is missing" in the description field, then click Continue.
4. Select either Start messaging or Get a callback. 

The Community is here if you have other concerns. Feel free to get back to us.