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Level 1

What does "payment in review" mean

I received a notification from QB Online of a large vendor payment. When I check for the deposit in QB there's a message saying "Payment In Review-check email" I do not have an email from QB. Any idea what this message means?
5 Comments 5
QuickBooks Team

What does "payment in review" mean

Welcome to the Community space, @michael_mitrow.


I'll be sharing some information about the message you received in when receiving payment from your vendor in QuickBooks Online (QBO).


Sometimes, QuickBooks reviews payments because there are some details related to that payment that require further review. QuickBooks will send you an email with specific steps on how to address the issue. In some cases, we may request additional information to complete our review.


QuickBooks typically completes the review process for new accounts within five business days. During this period, we will set up your merchant account. This could be the reason why you haven't received any email regarding the payment. For detailed information about this process, check out this article: Find Out When QuickBooks Payments Deposits Your Money


Once it's finished, the payment will be automatically deposited into your bank account.


On the other hand, if your account isn't new to QuickBooks Payments. I suggest contacting our Payments Support. They have the tools to check your account internally and check the transaction status of your payment.


Moreover, I'm adding helpful resources about categorizing your bank transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.


Return to this post if you have other concerns about your vendor payments in QuickBooks Online. I'll be here to lend a hand.


Level 1

What does "payment in review" mean

Thanks for the reply. My account is 10+ years old so established. I also did not receive the email from QB with instructions for “payment in review”.

Level 1

What does "payment in review" mean

Thanks for your reply. My account is 10+ years old. I also didn’t receive the email from QB with instructions for handling the payment in review process.

QuickBooks Team

What does "payment in review" mean

I appreciate you for adding extra detail to your concern, Michael. I'll provide insights regarding the payment review status.


Since you haven't seen any emails from QuickBooks, you may want to access your junk folders to check for emails marked as spam mistakenly. Refer to this article to learn what to do when you're not getting emails from us: Handle emails from QBO Payments.


Moreover, I'd recommend seeking advice from our Merchants Services Support Team for further assistance. They can check the payment's status and see why it hasn't yet been in your account.


Here's how:


  1. Sign in to your QuickBooks Online company.
  2. At the top right, click Help.
  3. Select or type Contact Us.
  4. Enter your concern, then hit Let's talk.
  5. Choose Start a chat.


Our chat agents are available Monday to Friday from 6 AM to 6 PM PT.


Finally, I've added this resource to help you manage your customer payments towards your account: QuickBooks Payments.


I'm just around in the Community if you need further help managing your payments. Feel free to post again here. Take care.

Active Member

What does "payment in review" mean

Don’t count on them helping you. This guy here just said the same thing their phone reps say. A runaround. No answers. No solutions. Just us having to deal with it indefinitely. Because every knowledgeable business person would want a third party to review a payment before their company gets it deposited right? Absolutely not. It’s a joke. I’m currently waiting for them to release money for me so I can send it back to the client after I lose the job. Supposed to be starting the project Thursday. Here it is Tuesday, I’ve been told for two days in a row that payment would be deposited in my account by the end of the day. Oh but at the end of day 2, I learn now the payment is actually in review and it’s not gonna get deposited any time soon at all. What a joke. Yeah sure, great service to use when someone needs to get a job done quickly.

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