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I have a couple of guys that have updated to the newest release of the time app and are unable to upload pictures. They are choosing them and the app acts like it is doing it but they are not actually showing after they are done. Any ideas?
Hi SpencerBR!
Welcome to the QuickBooks Community! I'll help you resolve the issue of your contractors about their pictures.
It's possible the issue is caused by a poor connection, or there's a feature on their device that blocks QuickBooks Time processes. You can have them sync their data using the steps below.
If the steps don't work, you can have them re-install their app. However, please have them take screenshots of the photos (and time entries if any) that are not syncing, as they will be lost.
On the other hand, if you need more references for QuickBooks Time, just visit the main support page and click More topics.
Let me know if you have any other concerns about uploading pictures. Take care and enjoy your day!
It is syncing their notes and their times correctly. It is just not actually uploading the pictures. I did it with one of them this morning. His pictures were there along with his notes and when he clicked clock out the pictures were no longer there but his notes were. I can't see them on the admin side on the website either.
I have already had both of them uninstall and reinstall the app too.
Thanks for coming back, SpencerBR.
I appreciate you following the steps outlined by my colleague above to resolve the uploaded image from some members of your team or employee.
If their apps are up to date and they have tried uninstalling and reinstalling the app, I recommend that they send in and report the problem from the app. This will send a log to our Support team, who will investigate why the pictures aren't syncing.
Here's how:
Meanwhile, let them log in to their account and upload a picture using a mobile web browser as a workaround.
Check out this article for more details: Add and view photos on timesheets in QuickBooks Time.
In addition, I've added the following resources below to guide you if you want to change the schedule, settings, and permission for a team member in QuickBooks Time:
I'll be right here if you need further assistance. Have a great day.
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