Uploading pictures into the app

Hi SpencerBR!

Welcome to the QuickBooks Community! I'll help you resolve the issue of your contractors about their pictures.

It's possible the issue is caused by a poor connection, or there's a feature on their device that blocks QuickBooks Time processes. You can have them sync their data using the steps below.

1. Click More in the bottom right corner.
2. Choose Settings.
3. Select Sync.

If the steps don't work, you can have them re-install their app. However, please have them take screenshots of the photos (and time entries if any) that are not syncing, as they will be lost.

On the other hand, if you need more references for QuickBooks Time, just visit the main support page and click More topics.

Let me know if you have any other concerns about uploading pictures. Take care and enjoy your day!

It is syncing their notes and their times correctly.  It is just not actually uploading the pictures.  I did it with one of them this morning.  His pictures were there along with his notes and when he clicked clock out the pictures were no longer there but his notes were.  I can't see them on the admin side on the website either.

I have already had both of them uninstall and reinstall the app too.

Thanks for coming back, SpencerBR.

I appreciate you following the steps outlined by my colleague above to resolve the uploaded image from some members of your team or employee.

If their apps are up to date and they have tried uninstalling and reinstalling the app, I recommend that they send in and report the problem from the app. This will send a log to our Support team, who will investigate why the pictures aren't syncing.

Here's how:

1. While signed into their QuickBooks Time account, tap More, then Settings.
2. Touch Help & Support, then hit Send in Device Logs.
3. From there have them write a description of the problem, including any troubleshooting steps they've already tried.

Meanwhile, let them log in to their account and upload a picture using a mobile web browser as a workaround.

Check out this article for more details: Add and view photos on timesheets in QuickBooks Time.

In addition, I've added the following resources below to guide you if you want to change the schedule, settings, and permission for a team member in QuickBooks Time:

• Set and change schedule permissions in QuickBooks Time
• Team member settings and permissions in QuickBooks Time

I'll be right here if you need further assistance. Have a great day.