Workforce App is missing Jobs and Projects in app

Hi there, ChicagoUser1102.

I'd like to inquire if this issue is specific to the mobile app only. Could you confirm whether the employee is able to view the jobs and projects in the web version of the application?

You mentioned that the employee has already attempted to re-sync and reinstall the app. Nevertheless, I suggest following these troubleshooting steps to ensure that they are able to view the jobs and projects within the app:

1. Make sure you assigned the jobs or customers to team members.
2. If your jobs or customers still haven’t synced to the app, you’ll need to reset the app.
   1. Before resetting the app, make sure any timesheet data stored on your mobile device has synced with the web dashboard. Otherwise, your timesheet data will be lost.
   2. In the app, select More, then Settings, and select Reset App.
   3. Select Reset App to confirm.

After that, ask the employee to verify whether all projects and jobs are now visible. Let me also share these articles for additional details about this: 

• Troubleshoot QuickBooks Workforce (Formerly QuickBooks Time Mobile App)
• Use QuickBooks Time Project Posts and Activity Feed

Just in case the issue persists, I advise getting in touch with our support team. They can thoroughly investigate the issue and ensure that it is resolved appropriately.

Here's an article on how to reach out to them: Contact QuickBooks Time Support.

For additional references when working with projects in the app, I'll share these articles as well:

• Run a Project Report in QuickBooks Time
• Edit or Delete Jobs or Customers in QuickBooks Workforce 

Feel free to reach out if you require further assistance with this matter. We're here to ensure that all your concerns are addressed promptly and effectively.