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kiernan7
Level 1

Resetting TSheets Password

I can't remember my password, so I get a code sent to me. I want to change my password to one I will remember, but when I try to do this, it asks me for a password. This seems like it shouldn't be that way.

Thanks in advance for your help.

Solved
Best answer December 23, 2021

Best Answers
RCV
QuickBooks Team
QuickBooks Team

Resetting TSheets Password

I've got some steps to reset your QuickBooks Time passport, gyap2021. 

 

We can reset your QuickBooks Time password to recover your credentials. Once it is reset, you'll be able to sign in again as normal. Here's how to reset the password on your computer: 

  1. Go to quickbooks.intuit.com/time-tracking and choose Sign in.
  2. Select QuickBooks Time.
  3. Enter your Email or User ID.
  4. If prompted, choose Sign in with QuickBooks Time or Sign in with Intuit.
  5. If you selected Sign in with QuickBooks Time, select I forgot my user ID or password. Then, enter your email address or mobile number, and tap Recover my info. Once done, open the email or text from QuickBooks Time Support and click Reset your password.
  6. If you selected Sign in with Intuit. Go to Try something else. Then, enter the phone number, email address, or user ID, then Continue. Check your phone or email for a message from Intuit or QuickBooks Time. Enter the code we sent, or follow the instructions in the message. Once done, press Reset password.

 

Here's an article you can refer for more details on resetting your QuickBooks Time password. You can also check there on how to reset password using your mobile device. 

 

Visit our Help Article page for more insights about running your business in QuickBooksTime. 

 

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. You have a good one. 

View solution in original post

7 Comments 7
phuongthaob56
Level 4

Resetting TSheets Password

Hi there, @kiernan7 

You will simply go to accounts.intuit.com, and sign in using their email or username. Here, you can update your password and security information so you can get logged in. 

 

Please let me know if you have additional questions on getting your logged in, I'm here to help.

kiernan7
Level 1

Resetting TSheets Password

No, this is the problem.  When I go there, it wants my login and password.  Since I don't know the password, I have to "send a code."  This time, I entered the code and it said it STILL wanted a password!  Again, I don't know it.  To change it, I have to know it.  I'm in a loop!

-- John

Candice C
QuickBooks Team

Resetting TSheets Password

Good morning, @kiernan7

 

Thanks for reaching back out and adding some extra clarification about your login issue. Allow me to share some information that may help. 

 

I understand how frustrating this may be when trying to log into your QuickBooks Time account. However, we have a few troubleshooting steps that should do the trick to fix this problem. 

 

Using a private browser or incognito window will help eliminate any glitches or errors that could be happening on the back end of your account. Here's how depending on your browser session: 

 

  • Google Chrome: Ctrl Shift + N
  • Internet Explorer/Firefox: Ctrl Shift 
  • Safari: Command Shift 

 

Afterward, go back to your regular session and clear your browser's history. This will allow QuickBooks to load as a fresh new page. 

 

If this doesn't work, then I recommend getting in touch with your support team. They'll be able to use their more advanced tools to take a closer look and see the cause of the issue. Use this link to find the direct phone number or the steps to start a chat: Contact QuickBooks Time support

 

Let me know how it goes. I want to ensure that you're taken care of today. I'm only a post away if you need me. Have a great day! 

kiernan7
Level 1

Resetting TSheets Password

Dear Candice - 

  Thanks for taking the time to help me with this.  I have a question.

  When you say:

>>Afterward, go back to your regular session and clear your browser's history. 

 

 Does that mean I do the clearing on the regular page or on the incognito window?  I don't want to mess anything up, as I have some browser history I don't want to lose.

 

 Thank you again for your time.

-- John Kiernan

 

 

 

Candice C
QuickBooks Team

Resetting TSheets Password

Good morning, @kiernan7

 

Thanks for getting back to me. I apologize for not including a link on how to clear your browser's history. However, I'll get that for you and add some details so you don't miss anything this time. 

 

You clear your browser's history on the regular session, not the incognito window/private browser. Here's a guide that can explain more and tell you how to clear it: Clear cache and cookies to fix issues

 

Remember, if this doesn't work, then go ahead and reach out to our support team for additional assistance. 

 

Don forget, to inform the Community on how it goes. It's my priority that you're able to get logged into your QuickBooks Time account to start running your business again. I'm always here if you have any other questions or concerns. Have a great weekend ahead!

gyap2021
Level 1

Resetting TSheets Password

I can't submit my timecard, it always ask for my password, I don't remember since I have it saved so that I don't have to type it in every time I login. I want to reset it.

RCV
QuickBooks Team
QuickBooks Team

Resetting TSheets Password

I've got some steps to reset your QuickBooks Time passport, gyap2021. 

 

We can reset your QuickBooks Time password to recover your credentials. Once it is reset, you'll be able to sign in again as normal. Here's how to reset the password on your computer: 

  1. Go to quickbooks.intuit.com/time-tracking and choose Sign in.
  2. Select QuickBooks Time.
  3. Enter your Email or User ID.
  4. If prompted, choose Sign in with QuickBooks Time or Sign in with Intuit.
  5. If you selected Sign in with QuickBooks Time, select I forgot my user ID or password. Then, enter your email address or mobile number, and tap Recover my info. Once done, open the email or text from QuickBooks Time Support and click Reset your password.
  6. If you selected Sign in with Intuit. Go to Try something else. Then, enter the phone number, email address, or user ID, then Continue. Check your phone or email for a message from Intuit or QuickBooks Time. Enter the code we sent, or follow the instructions in the message. Once done, press Reset password.

 

Here's an article you can refer for more details on resetting your QuickBooks Time password. You can also check there on how to reset password using your mobile device. 

 

Visit our Help Article page for more insights about running your business in QuickBooksTime. 

 

I want to make sure everything is taken care of for you, please let me know how it goes or if you have any other issues or concerns. Just leave a comment below and I'll get back to you. You have a good one. 

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