Resetting TSheets Password

Hi there, @kiernan7 

You will simply go to accounts.intuit.com, and sign in using their email or username. Here, you can update your password and security information so you can get logged in. 

Please let me know if you have additional questions on getting your logged in, I'm here to help.

No, this is the problem.  When I go there, it wants my login and password.  Since I don't know the password, I have to "send a code."  This time, I entered the code and it said it STILL wanted a password!  Again, I don't know it.  To change it, I have to know it.  I'm in a loop!

-- John

Good morning, @kiernan7. 

Thanks for reaching back out and adding some extra clarification about your login issue. Allow me to share some information that may help. 

I understand how frustrating this may be when trying to log into your QuickBooks Time account. However, we have a few troubleshooting steps that should do the trick to fix this problem. 

Using a private browser or incognito window will help eliminate any glitches or errors that could be happening on the back end of your account. Here's how depending on your browser session: 

• Google Chrome: Ctrl + Shift + N
• Internet Explorer/Firefox: Ctrl + Shift + P 
• Safari: Command + Shift + N 

Afterward, go back to your regular session and clear your browser's history. This will allow QuickBooks to load as a fresh new page. 

If this doesn't work, then I recommend getting in touch with your support team. They'll be able to use their more advanced tools to take a closer look and see the cause of the issue. Use this link to find the direct phone number or the steps to start a chat: Contact QuickBooks Time support. 

Let me know how it goes. I want to ensure that you're taken care of today. I'm only a post away if you need me. Have a great day! 

Dear Candice - 

  Thanks for taking the time to help me with this.  I have a question.

  When you say:

>>Afterward, go back to your regular session and clear your browser's history. 

 Does that mean I do the clearing on the regular page or on the incognito window?  I don't want to mess anything up, as I have some browser history I don't want to lose.

 Thank you again for your time.

-- John Kiernan

Good morning, @kiernan7. 

Thanks for getting back to me. I apologize for not including a link on how to clear your browser's history. However, I'll get that for you and add some details so you don't miss anything this time. 

You clear your browser's history on the regular session, not the incognito window/private browser. Here's a guide that can explain more and tell you how to clear it: Clear cache and cookies to fix issues. 

Remember, if this doesn't work, then go ahead and reach out to our support team for additional assistance. 

Don forget, to inform the Community on how it goes. It's my priority that you're able to get logged into your QuickBooks Time account to start running your business again. I'm always here if you have any other questions or concerns. Have a great weekend ahead!

I can't submit my timecard, it always ask for my password, I don't remember since I have it saved so that I don't have to type it in every time I login. I want to reset it.

Kelly louidort 1982

Hello, @KELLY LOUIDORT 1982.

Can you tell us more about the concern that you're having? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!