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SimFoundriesJeff
Level 2

TSheets Login Issue "We couldn't find a TSheets account associated with this User ID or email address."

I am currently logged into my other intuit products (QBO) and my login in ad MFA work fine, however when it try to login to TSheets it says "We couldn't find a TSheets account associated with this User ID or email address."

 

I attached the screenshot.

 

This is keeping me from entering time and invoicing my customers.

Solved
Best answer February 10, 2021

Best Answers
K_Siman
QuickBooks Team

TSheets Login Issue "We couldn't find a TSheets account associated with this User ID or email address."

Hello @SimFoundriesJeff! Thanks for following up and verifying where you're logging into. 

 

With that particular error message, I'd recommend contacting support. Typically that means there's an issue on the backend with the username/email and it's not connected correctly to the TSheets account. Here are the ways to get the help you need:

  1. Call us at 888-836-2720.
  2. Chat with us from within your account or tsheets.com.

All of us here in the Community are happy to help in any way we can, so please don't hesitate to reach out with any more questions you have!

View solution in original post

5 Comments
Jessica_young
QuickBooks Team

TSheets Login Issue "We couldn't find a TSheets account associated with this User ID or email address."

I'm here to help, @SimFoundriesJeff.

 

First, ensure you're logging in from the site tsheets.intuit.com rather than tsheets.com. If you're logging in from your mobile device, you'll want to select the option to "log in with Intuit".

 

If your login attempt is still unsuccessful, head to accounts.intuit.com and verify that you're using the correct username/password.

 

I'd love to hear how this goes. If you have additional questions on this, please don't hesitate to reach back out. Don't worry! We'll make sure you get back in asap. Take care!

SimFoundriesJeff
Level 2

TSheets Login Issue "We couldn't find a TSheets account associated with this User ID or email address."

It is still not working for me.

 

I am using tsheets.intuit.com as you suggested.

 

I am logging using my Inuit account, and have no issues logging into any other application, such as QBO or accounts.intuit.com, but when try the same credentials in TSheets, it gives me that same error.

K_Siman
QuickBooks Team

TSheets Login Issue "We couldn't find a TSheets account associated with this User ID or email address."

Hello @SimFoundriesJeff! Thanks for following up and verifying where you're logging into. 

 

With that particular error message, I'd recommend contacting support. Typically that means there's an issue on the backend with the username/email and it's not connected correctly to the TSheets account. Here are the ways to get the help you need:

  1. Call us at 888-836-2720.
  2. Chat with us from within your account or tsheets.com.

All of us here in the Community are happy to help in any way we can, so please don't hesitate to reach out with any more questions you have!

View solution in original post

SimFoundriesJeff
Level 2

TSheets Login Issue "We couldn't find a TSheets account associated with this User ID or email address."

Thanks, I called and they quickly resolved the issue. They needed to send me an invite as the security profile updated. something about how Intuit merged the login with other tools... maybe I missed an earlier invite or I didn't get one, but either way it is solved.

 

Thanks

MonicaM3
QuickBooks Team

TSheets Login Issue "We couldn't find a TSheets account associated with this User ID or email address."

Hey @SimFoundriesJeff,

 

It's great to hear you got this resolved quickly. Thanks for letting us know! Feel free to reach out if there is anything else you need help with. We're happy to help anytime.

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