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Buy nowThe accounts I have checked to omit are showing when I create my 1099-NEC forms. I have spoken to 3 customer service agents. I have updated the company file, reset updates and turned on automatic updates. I have verified integrity and rebuilt. I have ran File Doctor multiple times. The first person I spoke to said it is a known issue and asked that I call back. The second person said he was not trained for this problem and asked that I call back. The third person said that I needed to purchase QB Pro 2022 and subscribe to one of the support plans. I'm currently using QB Pro 2021 and do not want to upgrade at this time. Has anyone had this problem and found a solution? After so many hours of working on this and getting nowhere, it is getting to the point that I may have to just hand write my 1099's. Am really frustrated.
I appreciate the details you've shared about your concern, kmbsloan.
It's important we're able to resolve this issue as soon as possible so you can continue working with your 1099 NEC.
Since you've tried all the possible steps to fix your issue with 1099, the best thing to do here is to contact our Customer Care Team. I understand that you've already reached us with the same concern. However, this requires a thorough investigation from our technical support so they can work on this in a secure environment as well. If you have a case number from the previous call, you can give that to the next representative so they can check the status of the reported case.
Please take note that our support hours for QuickBooks Desktop Pro, Premier, and Plus start from M-F 6 AM to 6 PM. For QuickBooks Desktop Enterprise, we're available any time, any day.
You can also get our direct phone number on this link: Contact QuickBooks Desktop support.
In addition, feel free to check out these articles to learn more about handling 1099 forms in QuickBooks Desktop:
Leave a reply on this thread if you have any other questions or concerns while printing 1099's. I'm always here to help. Take care and stay safe.
I am having the same issue and have done the same steps. Has this been resolved for you?
Thanks for joining the thread, @SharonKi.
I want to ensure that you'll be able to create your form successfully.
Let me route you to the best available support so they can take a closer look at your product and provide further troubleshooting to help you create the forms properly.
Here's how:
For more details about our support availability, refer to this article: Contact Support.
You may refer to this article to view other related information about 1099 so you'll be updated with this form: Get answers to your 1099 questions.
For future help, let me share these articles that can guide you in filing your forms seamlessly:
Be sure to let us know if you need more help with preparing your forms. The Community is always here to help.
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