I've got you covered. Don't worry. There's nothing wrong with the payment. It just means we need to review it.
We look over payments often to make sure everything is alright. This benefits everyone involved in the payment process. Here's how to check to see if your customer's payment is on hold and what to do during the review:
The transaction is on hold if you see "Withheld" in the Method column.
Step 2: Check your email
The email you use to sign in to the Merchant Service Center, will be the email we send updates to about your hold. Occasionally, we'll ask you to send other info so that we can complete the review. After we get the info, then we usually review the payment within 2 business days. Once the review is done, QuickBooks can finish processing the payment.
For future reference, here are a few articles that can help you and your business: