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Anyone else not able to save there work today on quickbooks. We can not print or save invoices or estimates???

 
5 Comments
Content Leader

Re: Anyone else not able to save there work today on quickbooks. We can not print or save invoice...

Hello @mades,

 

Welcome to the Community. It sometimes feels like computers enter into Friday mode and don't want to cooperate, but I'm here to assist you with saving your work in QuickBooks Online. 

 

There hasn't been other reports of users being unable to save and print invoices and estimates today. When a person encounters unexpected behavior in QuickBooks Online, it's generally recommended to try general browser troubleshooting. 

 

The first step that's recommended is to clear the cache of the browser that you're using. Cache is stored in order to speed up browser loading times, however, too much can accumulate and impact processes and caused unexpected behavior. The following article contains additional insight, as well as steps for the supported browsers: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.

 

Should you be unable to print and save after clearing cache, I suggest trying an alternative browser. This step can help to determine if this behavior is related to a browser issue. 

 

I want to ensure you're able to get back to business and can start your weekend, so please feel free to let me know how it goes. Cheering you and your business to continued prosperity.
 

Not applicable

Re: Anyone else not able to save there work today on quickbooks. We can not print or save invoice...

I had same problem in past few days. I entered a very long invoice,  took me 90 minutes, when I hit save, it went back to sign in and all that info wasn't saved!

QuickBooks Team

Re: Anyone else not able to save there work today on quickbooks. We can not print or save invoice...

Hi Starcy, 

 

Thanks for joining this thread. I'm here to address your concern about the inability to save the invoice you created few days back. 

 

As what my colleague @DavidSC mentioned above, we haven't received reports similar to this from other users. Any transactions you create in QuickBooks Online should save right-away once you click that button. 

 

It's possible that you might also be experiencing some browser hiccups. Once you visit a website, the cache will store the information which can take up space on the computer's memory. If it's overloaded, it can cause unexpected results.

 

In cases like that, you'll want to perform some basic troubleshootiing. Start with logging into your account through a private browser:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can save successfully using the private browsing session, go back to your regular browser and clear its cache. The article below can keep you going:

 

How do I clear my browser cache and temporary Internet files?

 

I know how important time is when managing your business finances. And the 90 minutes of your time is also important to us.

 

While, the program doesn't have the ability to automatically save transactions once they're created, allow me to make it up by directing you to our product engineers. Let them know the difference it would make to your business if they can add this functionality in QuickBooks Online. 

 

To do so, go to the Gear icon, then select Send Feedback Online. I'll do the same thing from my side so we're hitting them in both customer and employee channels. 

 

If you have other questions in mind, feel free to let me know. I'll be around! 

Not applicable

Re: Anyone else not able to save there work today on quickbooks. We can not print or save invoices or estimates???

I have the same problem.  Im using a MAC.  Intuit has a history of hating Mac Users.  I have had to switch to the browser.  This company continually disappoints me.

QuickBooks Team

Re: Anyone else not able to save there work today on quickbooks. We can not print or save invoice...

Hello there, @islandviking63.

 

Thanks for adding your concern on this thread. I can help you perform some basic troubleshooting steps for QuickBooks Desktop for Mac.

 

If you have a company file of any size, QuickBooks for Mac is handling a lot of data. If you don’t see the data you expect or in the way you expect it, it can be a scary thing. But with a little troubleshooting, you can soon be back to the way things were.

 

Check your version of QuickBooks for Mac and your Mac’s operating system. in case you upgraded your Mac OS, you should do the same with QuickBooks. If updating QuickBooks doesn’t fix the wonky behavior, it means version compatibility isn’t the issue.

 

Try opening one of the sample company files that QuickBooks installed. Repeat the activities that have been causing trouble in your company file. If you still see the problem in the sample company file, try checking your disk permissions.

  1. Open Disk Utility.
  2. Select Applications.
  3. Choose Utilities.
  4. Click Disk Utility.
  5. Select your Mac’s hard drive and click the Repair Disk Permissions button.

For more information, please refer to the following article: https://qblittlesquare.com/.

 

Please know that we value your patience while dealing with this concern. Let me know how things once you've tried the steps. I'll be on the lookout for your reply and to further assisting you if you have other questions. Wishing you and your business continued success. 

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