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lindak1119
Level 7
November 16, 2018
Question

Anyone else not able to save there work today on quickbooks. We can not print or save invoices or estimates???

  • November 16, 2018
  • 13 replies
  • 49 views
No text available

13 replies

David-212915
Level 5
November 16, 2018

Hello @lindak1119,

 

Welcome to the Community. It sometimes feels like computers enter into Friday mode and don't want to cooperate, but I'm here to assist you with saving your work in QuickBooks Online. 

 

There hasn't been other reports of users being unable to save and print invoices and estimates today. When a person encounters unexpected behavior in QuickBooks Online, it's generally recommended to try general browser troubleshooting. 

 

The first step that's recommended is to clear the cache of the browser that you're using. Cache is stored in order to speed up browser loading times, however, too much can accumulate and impact processes and caused unexpected behavior. The following article contains additional insight, as well as steps for the supported browsers: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.

 

Should you be unable to print and save after clearing cache, I suggest trying an alternative browser. This step can help to determine if this behavior is related to a browser issue. 

 

I want to ensure you're able to get back to business and can start your weekend, so please feel free to let me know how it goes. Cheering you and your business to continued prosperity.
 

Starcy
December 5, 2018

I had same problem in past few days. I entered a very long invoice,  took me 90 minutes, when I hit save, it went back to sign in and all that info wasn't saved!

VivienJ
December 5, 2018

Hi Starcy, 

 

Thanks for joining this thread. I'm here to address your concern about the inability to save the invoice you created few days back. 

 

As what my colleague @David-212915 mentioned above, we haven't received reports similar to this from other users. Any transactions you create in QuickBooks Online should save right-away once you click that button. 

 

It's possible that you might also be experiencing some browser hiccups. Once you visit a website, the cache will store the information which can take up space on the computer's memory. If it's overloaded, it can cause unexpected results.

 

In cases like that, you'll want to perform some basic troubleshootiing. Start with logging into your account through a private browser:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can save successfully using the private browsing session, go back to your regular browser and clear its cache. The article below can keep you going:

 

How do I clear my browser cache and temporary Internet files?

 

I know how important time is when managing your business finances. And the 90 minutes of your time is also important to us.

 

While, the program doesn't have the ability to automatically save transactions once they're created, allow me to make it up by directing you to our product engineers. Let them know the difference it would make to your business if they can add this functionality in QuickBooks Online. 

 

To do so, go to the Gear icon, then select Send Feedback Online. I'll do the same thing from my side so we're hitting them in both customer and employee channels. 

 

If you have other questions in mind, feel free to let me know. I'll be around! 

islandviking63
December 27, 2018

I have the same problem.  Im using a MAC.  Intuit has a history of hating Mac Users.  I have had to switch to the browser.  This company continually disappoints me.

    MariaAlmaT
    December 27, 2018

    Hello there, @islandviking63.

     

    Thanks for adding your concern on this thread. I can help you perform some basic troubleshooting steps for QuickBooks Desktop for Mac.

     

    If you have a company file of any size, QuickBooks for Mac is handling a lot of data. If you don’t see the data you expect or in the way you expect it, it can be a scary thing. But with a little troubleshooting, you can soon be back to the way things were.

     

    Check your version of QuickBooks for Mac and your Mac’s operating system. in case you upgraded your Mac OS, you should do the same with QuickBooks. If updating QuickBooks doesn’t fix the wonky behavior, it means version compatibility isn’t the issue.

     

    Try opening one of the sample company files that QuickBooks installed. Repeat the activities that have been causing trouble in your company file. If you still see the problem in the sample company file, try checking your disk permissions.

    1. Open Disk Utility.
    2. Select Applications.
    3. Choose Utilities.
    4. Click Disk Utility.
    5. Select your Mac’s hard drive and click the Repair Disk Permissions button.

    For more information, please refer to the following article: https://qblittlesquare.com/.

     

    Please know that we value your patience while dealing with this concern. Let me know how things once you've tried the steps. I'll be on the lookout for your reply and to further assisting you if you have other questions. Wishing you and your business continued success. 

    hansumT
    November 17, 2019

    I am not able to save payments either on the desktop app or through my browser. I'm using a mac.

    SarahannC
    Level 9
    November 17, 2019

    I have some additional steps that may help you resolved this, hansumT.

     

    First is to clear the cache, you can do this by following the steps below:

    1. Click the Help icon at the top.
    2. Select Reset App Data.
    3. Click the Run as Administrator.

     

    If this won't help you save the payments, you can try uninstalling and reinstalling the program. Please take a look at the steps below:

     

    Here's how to uninstall:

    1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
    2. Go to Finder then choose Empty Trash to completely remove the app.

     

    Here's how to reinstall:

    1. Select the QuickBooks.dmg file in the downloads section.
    2. Drag QuickBooks to the Application folder.
    3. Launch the QuickBooks App from the Application folder.
    4. Then, select Sign In if you have a QuickBooks Online account.

     

    Update me on how these steps work for you. I'm just here to back you up! Have a good one.

    AliceT 12
    January 19, 2022

    Yes,

     

    I can't save any new projects?! 

    Tori B
    Tori BQuickBooks Team
    QuickBooks Team
    January 19, 2022

    Hi there, @AliceT11. 

     

    Thanks for taking the time to follow along with the thread and sharing your concerns here in the QuickBooks Community. 

     

    To clarify, are you receiving any error messages when trying to save a new project? If so, would you mind sharing a screenshot of it? Any additional details you can provide will help me further investigate what's causing your projects not to save. 

     

    I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care! 

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