Are there issues with sending invoices from online currently?

For your reference

https:// quickbooks.intuit.com/learn-support/en-us/other-questions/intuit-ips-found-in-spamcop-blocking-list-preventing-vendors/00/1066289

Thanks for the reply and link.

So this has been going on for months then......dont hold a vote of confidence that it will be fixed anytime soon!

Suppose its off to try and find another program to use, any suggestions?

Thanks for the reply and link.

So this has been going on for months......dont hold any confidence that this will be resolved anytime soon then.

Well, might be time to search for a new provider, any good recommendations?

Good morning, @info1822. 

Welcome to the Community! Let's work together to get you in the right direction to get this handled once and for all. 

To clarify, let me ask you a few questions below to narrow down the issue: 

• Are these regular invoices, invoice reminders, or recurring invoices? 
• Is there an error code appearing when sending the invoice? 
• Is this happening to one or more customer(s)? 

After receiving these details, I'll be able to do some further research on the back end to ensure there are no investigations on this problem. In the meantime, you can look over this guide about sending invoices in your QuickBooks Online account. 

I look forward to chatting with you again soon so we can determine to root of this issue. I'll be waiting for your response! 

Thanks Candice,

To answer your questions:

Regular and reminders (we do not do recurring)

No error code, it just says "Delivery issue" in the Sales > Invoice menu, Status column

Multiple customers

Thanks for following up with the Community, info1822.

When you see an "Undelivered" or "Delivery error" status in an invoice's Status column, this means it wasn't ever delivered. To resolve this, you'll want to check the email addresses you have on file for those particular customers and confirm they're correct. Once you've confirmed their emails are accurate, you can attempt to resend them.

If you have the correct email address on file for a customer, but continue noticing an "Undelivered" or "Delivery error" status in an invoice's Status column, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if you're still seeing undelivered statuses with the correct email listed in the customer profiles.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to see statuses other than undelivered ones while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event it continues occurring while browsing in incognito, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari 11 or newer

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a couple detailed resources about invoice statuses and system requirements which may come in handy moving forward:

• Invoice statuses
• System requirements

If there's any questions, I'm just a post away. Have an awesome day!

DID YOU EVEN READ MY ORIGINAL POST???

Stop copying and pasting this crap all over the place, its misleading and irrelevant to fix the problem, a waste of time for yourself and other people.

How about getting onto your team, finding the root course of the issue and FIXING IT!

Hi, info1822.

We're receiving reports that other users are getting issues with invoices not being sent. We would like to inform you that this has already been escalated to our Engineering Team.

This is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an ETA for resolution at this time.

While they do, I would advise you to get in touch with our QuickBooks Support. This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation. Any progress will be communicated via email.

You can follow the steps provided by ZackE above to contact our Support Team.

Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a reply if you have other concerns. Have a good one.

Well my patience is running VERY thin!

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@info1822 wrote:

Well, might be time to search for a new provider, any good recommendations?

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@info1822 

Maybe you should. Several options are available to explore and you can purchase a 3rd party conversion service if required.