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Level 1

Balance sheet out of balance due to an old paycheck

I recently ran my balance sheet and had an error say that my balance sheet was out of balance and I should try rebuilding my data.  After the rebuild, BS was still out of balance.  I followed QB instructions to narrow down the transaction to the correct date and the transaction amount that equaled the amount of my outage.  It is caused by an old paycheck.  The support topic suggested changing the date of the transaction to a future date, and then changing it back.  But QB will not let me change the date of a paycheck.  It also suggested deleting the transaction and re-recording it, but QB will not let me do that to a paycheck either.  Any suggestions for how to fix the outage?  I'm not sure what caused, as it occurred 5 years ago, but is just now causing problems with my BS.

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Best answer June 09, 2020

Best Answers
Highlighted
Moderator

Balance sheet out of balance due to an old paycheck

I appreciate the detailed information about your concern, Linds347.

 

I can only think of a reason why you're unable to edit or delete paycheck that's causing issue on your Balance Sheet. It could be due to the closing date set on the company file. Hence, you're unable to do any changes on the paycheck dated five year ago.

Here's what we can do:

  1. Remove or changing the closing date temporarily.
  2. Delete or edit the affected paycheck.
  3. Recreate or save the changes.
  4. Enter the correct closing date.

After that, you can run the Verify and Rebuild again. If the same issue occurs, I'd recommend contacting our Technical Support Team. They can help you review and fix the error.

 

You can also give us the exact error message that's preventing you to edit or delete the paycheck. Then, we can review it on our end. Thanks in advance.

View solution in original post

Highlighted
Moderator

Balance sheet out of balance due to an old paycheck

Thank you for providing us the exact error message when deleting an old paycheck, @Linds347. Also, I'm here to point you in the right direction to help you delete it. This way, your Balance Sheet report will become balanced. 

 

Based on the error message, it looks like you're using the Assisted Payroll service. With this, I'd suggest contacting our Customer Care Team. From there, one of our representatives will securely access your company. They have the tools to unlock the paycheck to delete it. That way, you'll be able to fix the difference in your Balance Sheet report. You'll first have to review our support hours to ensure they can assist you on time. I'll guide you how. 

  1. Open the program. 
  2. Go to Help from the top menu. 
  3. Select QuickBooks Desktop Help.
  4. Choose Contact Us
  5. Enter Balance Sheet is out of balance due to an old paycheck. I get an error when trying to delete the paycheck, "You cannot delete a transaction that affects payroll taxes handled by the Payroll Service" in the Ask a question (or tell us what's wrong) box. 
  6. Click Continue
  7. Choose a way to connect with a live agent. 

 

Once deleted, you'll have to set up a direct deposit (DD) offset item if this is a DD paycheck. Then, recreate it to help you prevent overpaying your employees. If this is a manual paycheck, you can re-enter it with the usual process. 

 

I recommend customizing the Balance Sheet report in the software. Doing so will help you focus on the specific details that matter the most to you. For more information, visit this article: Customize Company And Financial Reports. You can also memorize it to save the current customization settings. It helps you quickly access it for future use. 

 

I'm just a comment away if you need anything else. Take care always, @Linds347.

View solution in original post

3 Comments 3
Highlighted
Moderator

Balance sheet out of balance due to an old paycheck

I appreciate the detailed information about your concern, Linds347.

 

I can only think of a reason why you're unable to edit or delete paycheck that's causing issue on your Balance Sheet. It could be due to the closing date set on the company file. Hence, you're unable to do any changes on the paycheck dated five year ago.

Here's what we can do:

  1. Remove or changing the closing date temporarily.
  2. Delete or edit the affected paycheck.
  3. Recreate or save the changes.
  4. Enter the correct closing date.

After that, you can run the Verify and Rebuild again. If the same issue occurs, I'd recommend contacting our Technical Support Team. They can help you review and fix the error.

 

You can also give us the exact error message that's preventing you to edit or delete the paycheck. Then, we can review it on our end. Thanks in advance.

View solution in original post

Highlighted
Level 1

Balance sheet out of balance due to an old paycheck

The error I get when trying to delete the paycheck says that I cannot delete a transaction that affects payroll taxes handled by the Payroll Service.

 
I have no closing date set in my company file.
Highlighted
Moderator

Balance sheet out of balance due to an old paycheck

Thank you for providing us the exact error message when deleting an old paycheck, @Linds347. Also, I'm here to point you in the right direction to help you delete it. This way, your Balance Sheet report will become balanced. 

 

Based on the error message, it looks like you're using the Assisted Payroll service. With this, I'd suggest contacting our Customer Care Team. From there, one of our representatives will securely access your company. They have the tools to unlock the paycheck to delete it. That way, you'll be able to fix the difference in your Balance Sheet report. You'll first have to review our support hours to ensure they can assist you on time. I'll guide you how. 

  1. Open the program. 
  2. Go to Help from the top menu. 
  3. Select QuickBooks Desktop Help.
  4. Choose Contact Us
  5. Enter Balance Sheet is out of balance due to an old paycheck. I get an error when trying to delete the paycheck, "You cannot delete a transaction that affects payroll taxes handled by the Payroll Service" in the Ask a question (or tell us what's wrong) box. 
  6. Click Continue
  7. Choose a way to connect with a live agent. 

 

Once deleted, you'll have to set up a direct deposit (DD) offset item if this is a DD paycheck. Then, recreate it to help you prevent overpaying your employees. If this is a manual paycheck, you can re-enter it with the usual process. 

 

I recommend customizing the Balance Sheet report in the software. Doing so will help you focus on the specific details that matter the most to you. For more information, visit this article: Customize Company And Financial Reports. You can also memorize it to save the current customization settings. It helps you quickly access it for future use. 

 

I'm just a comment away if you need anything else. Take care always, @Linds347.

View solution in original post

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