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corybull
Level 1

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

 
8 Comments 8
Joseph_A
QuickBooks Team

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

Hello there, @corybull.

 

It could be the accumulated internet file that is causing you not to access Online Bill Pay. Let's start by performing basic troubleshooting.

 

Access your QuickBooks Online account using a private browser. Use the short cut keys below:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P  

If it's works go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers

 

If you still encounter the same issue, I recommend contacting our QuickBooks Online support team.

 

Here's how:

  1. Click the Help icon, then select Contact us.
  2. Enter "How to edit a vendor's bank transfer account number?" on the description field.
  3. Hit Let’s talk.
  4. Choose Start messaging or Get a callback.

Don't forget to check our support hours and call us at your most convenient time.

 

It's my pleasure to help you further if you need additional help. Have a great day!

corybull
Level 1

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

This obviously did not work. I need to pay people and the system is down. Very difficult to talk to humans at QB. Waste of my time. You pay for something it should work!

Fiat Lux - ASIA
Level 15

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

...

Rasa-LilaM
QuickBooks Team

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

Thanks for coming back to the Community, corybull.


I appreciate following the resolution shared by my peer and its result. I can see that the Online Bill Pay option is a helpful tool for you and time is also important when running a business.

 

In addition to @Fiat Lux - ASIA answer, the error you receive when paying bills is already reported to our engineers. They’re working on getting this feature up and running again.


While we're unable to provide any workaround, I recommend contacting our QBO Care Team. One of our agents will gather personal data to add the company to the list of affected users.  You’ll receive an email once there’s an update about the investigation.


Let’s use the Message an agent feature for real-time assistance. Here’s how:

 

  1. Click on the Help icon at the top to display the QB Assistant window.
  2. Then, tap the Talk to a human menu and enter the issue/topic.
  3. Follow the on-screen instructions to complete the process.
  4. Press the Contact Us button and type your question in the field box.
  5. Hit the Let’s talk button to open the Choose a way to connect with us screen.
  6. From there, click choose Start messaging.

For future reference, here’s a guide that contains links to help resolve pay bill issues and answers to frequently asked questions: What is Online Bill Pay?  


Visit the Community again if you have any other questions or concerns. I’ll be right here to answer them for you. Have a good one.

gefcops
Level 2

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

I have encountered this message for two weeks straight, now, in 2022! Melio is gone, Bill.com is the current contracted provider. QB did nothing for me in finding/correcting the problem, except they provided Bill.com's phone number, so now I get to solve a QB problem independently with the billpay provider directly! I'm definitely beginning to think QB is WAY overpriced - I spend more time managing its quirky error-prone system than my own bookkeeping. Screwy system!

Fiat Lux - ASIA
Level 15

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

@gefcops 

Open a separate Melio account for free and integrate it to your QBO account to isolate the issue.

https://melio.grsm.io/quickbooks

 

 

 

 

CAG11
Level 1

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

I am in the same boat, got hired in January and still can not access pay bills online. QB closed my case a few weeks ago, saying the problem was solved but it is not. Did they ever resolve this for you?

Fiat Lux - ASIA
Level 15

"Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon" for a week now, what the heck?

@CAG11 

Signup for a separate Melio account for free to integrate with QBO as workaround.

https://affiliates.meliopayments.com/pricing

 

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