We want this sorted out as much as you do, FrancisWymanPTO.
The bill payments should show as withdrawal since it's a money-out transaction. We'll have to check your records why it's showing as a deposit. I suggest reaching out to our customer care support so an agent can take a better look at this. Here's how:
- Click Help inside QuickBooks Online.
- Select Talk to a human.
- Enter "Online bill pay concern" in the Type something field.
- Click I still need a human.
- Select Contact us.
- Choose either Messaging or Callback.
Concerning the bank account, once you sign up for bill pay, it'll let you select what account you want to connect to. It shouldn't create a new one unless it's a different one.
Let me share some articles about Online Bill pay that can help you:
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