Bill payment not working

Try opening your QBO account on any private/incognito browser. If the same error persists, sign up for a separate Melio account for free to integrate with QBO.

https://affiliates.meliopayments.com/quickbooks

You can get $100 as cashback to pay your first bill with credit card. T&C apply.

https://affiliates.meliopayments.com/cashback

No worries, I'm happy to help you resolve the bill payment issue, norfino.

Did you receive any error messages while using the Bill payment feature? If so, may I know the exact wording of the error? This way, I can double-check our reports and give a suitable solution to help fix the issue. 

You can click the Drag and drop here or browse files to attach or the camera icon to attach screenshots. See the sample picture below for more reference: 

In the meantime, I'd recommend logging into your account through incognito mode, as Fiat Lux - ASIA was also mentioned. QuickBooks can act strangely when you have too much cache in your regular browser. This way, we can see if the problem is with the browser.

Here are the shortcuts for the keyboard:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

Once logged in, access the bill payment again to verify the error is resolved. If fixed, please return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

Once everything is fixed, continue paying your vendors. For more information, see this link: Enter and manage bills and bill payments in QuickBooks Online.

Moreover, check out the following articles below to learn how to use Bill pay and manage vendor transactions in QuickBooks: 

• Learn about QuickBooks Bill Pay
• Enter expenses, pay bills, write checks, and manage suppliers.

Get back to us if you have other questions or concerns. You're always welcome to post here anytime. Take care!

I am having the same issue. I'm trying to pay a bill (I use Melio) and when I go to schedule the payment, a QB message pops up

A new approach to pay bills is coming soon, and I don't have an option to bypass it to continue to pay my invoice.

Has anyone been able to find a workaround for this?

@wcm 

Try to signup a separate Melio account as I mentioned earlier.

I already have a Melio account.

I have the same problem, QBO pop up says they have a new Bill solution coming, but no way to continue paying bills with the current method?

I'm getting the same pop up. Won't allow me to get to bill pay, just keeps sending me back when I close it. The announcement that something new is coming doesn't include anything about the current service being unavailable in the meantime.

In the same boat here.  Processed a bill payment last week with Melio, no issue. Now theres a QB message and it won't let me pay anything.  There needs to be a work around for this. 

I'm getting the same pop up with Online Bill Pay. Won't allow me to get to bill pay, just keeps sending me back when I close it. The announcement that "Something new is coming" doesn't include anything about the current service being unavailable in the meantime. How can we still access the Online Bill pay?

Thanks for joining this thread, wcm. I appreciate your detailed information.

Since you're receiving a "A new approach to pay bills is coming soon" message which can't be bypassed when trying to use Bill Pay powered by Melio, I'd initially recommend performing the troubleshooting steps mentioned in this thread if you haven't yet.

In the event you've already performed our recommended troubleshooting, but are still encountering the message and unable bypass it, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have an awesome day!

Getting same message. Incognito has same issue. Chrome and Edge, same issue. Pls advise!!!

I am also getting the same pop up that won't allow me to make payments via QB. 

I ended up going into my Melio account (app.meliopayments.com) using my Intuit log in, and it brought up my company's account.

I was able to pay the bills there, just like I would in QB.

After I was done, I got my normal email notification.

I refreshed my QB and all the payments had been applied.

I hope this helps you guys!

Hello, HICPA. 

I know It's important to resolve this as soon as possible to avoid further issues.

Since the initial troubleshooting steps did not solve the problem, it would be best to contact the QuickBooks support team. They have a secure environment where they can assess your account, work with you, create an investigation, and escalate this issue to a higher-tier support specialist.  

Here's how: 

1. Sign in to your account and click Help.
2. Click Contact Us.
3. Enter your concern.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

To ensure you get addressed on time, please refer to our customer support availability time: Support Hours. 

We apologize for any inconvenience you've been through. You can always visit us here in the Community if you need further Help. I'll be here to lend another hand. Have a great day!

THIS is the best answer because it works!

I did an online chat with QBO help and they sent me to Melio, and of course Melio has not responded except to say they received my email!  This is really unacceptable.  I have venders waiting on payments!

I went the "chat" route and they were not able to help.

Hey, 

I saw that too! Looks like there’s a bug but you can still make the payment by logging into Melio.coim directly with your QB login info. If you already have billpay in QB you don’t have to make a new melio account.

Hope this helps! 

Intuit confirms they are aware of this issue and engineers are working to fix it.  Try again later.  Many others are having the same issue, starting today.

And now it works. I guess (sarcasm) no explanation is required.

Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon.

This is the message I am receiving. Anyone else getting the same?

Hey there, Ravin. I'm here to assist you in figuring out why you're seeing that message and give you some troubleshooting steps to resolve it.

Your browser might be blocking third-party cookies, causing the message to pop up. To fix this, please double-check your browser settings and ensure you have selected the option to Allow all cookies. By doing this, you should be able to get rid of the message.

If they aren't blocked, I recommend contacting our Customer Care Support to have this checked further. They have tools to access your account and provide you with additional steps to resolve the issue.

Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. Select Search and tap Contact Us.
3. Enter a short description of your concern and tap Continue.
4. Choose a way to connect with us. Either Start a chat or Get a callback.

Additionally, you have the option to bookmark these links for more comprehensive details regarding Bill Pay:

• What is Online Bill Pay? 
• Pay bills in Online Bill Pay.

Furthermore, I will also include an article to monitor the payments made to your vendors within a specific period: Run a report with vendor totals.

If you have any further questions or require assistance with any other QuickBooks task, please don't hesitate to add them below. I'll be here to lend a hand.

@Ravin340 

Signup for a separate Melio account for free to connect with QBO as a workaround.

https://affiliates.meliopayments.com/quickbooks

Wow... so QB is not using Melio but does not have a new option in place?  Customer service is taking calls and being told to give everyone the [email address removed].

There is no resolution... I pay for a service and that service is gone. Instead of saying we don't offer that anymore, there is just an email address supplied. No phone number no resolution. No new option available?  

Melio support suggested to Log-in to Melio separately and it will sync to QB?  

What other bill pay accounting services can everyone recommend to replace QB... I still have no resolution for their recent update that resulted in unmatching old payments dating back a year.

What is going on at QB?  Beginning of the end?