Question

Bill payment not working

Forum|Forum|3 years ago
July 11, 2023
8 replies
25 views

is there an update to bill payments

QuickBooks Online

Level 14

Try opening your QBO account on any private/incognito browser. If the same error persists, sign up for a separate Melio account for free to integrate with QBO.

https://affiliates.meliopayments.com/quickbooks

You can get $100 as cashback to pay your first bill with credit card. T&C apply.

https://affiliates.meliopayments.com/cashback

MichelleBh

Level 8

No worries, I'm happy to help you resolve the bill payment issue, norfino.

Did you receive any error messages while using the Bill payment feature? If so, may I know the exact wording of the error? This way, I can double-check our reports and give a suitable solution to help fix the issue.

You can click the Drag and drop here or browse files to attach or the camera icon to attach screenshots. See the sample picture below for more reference:

In the meantime, I'd recommend logging into your account through incognito mode, as Fiat Lux - ASIA was also mentioned. QuickBooks can act strangely when you have too much cache in your regular browser. This way, we can see if the problem is with the browser.

Here are the shortcuts for the keyboard:

Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Ctrl + Shift + P (Microsoft Edge)

Once logged in, access the bill payment again to verify the error is resolved. If fixed, please return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

Once everything is fixed, continue paying your vendors. For more information, see this link: Enter and manage bills and bill payments in QuickBooks Online.

Moreover, check out the following articles below to learn how to use Bill pay and manage vendor transactions in QuickBooks:

Get back to us if you have other questions or concerns. You're always welcome to post here anytime. Take care!

A

AileneA

Moderator

I am also getting the same pop up that won't allow me to make payments via QB.

I ended up going into my Melio account (app.meliopayments.com) using my Intuit log in, and it brought up my company's account.

I was able to pay the bills there, just like I would in QB.

After I was done, I got my normal email notification.

I refreshed my QB and all the payments had been applied.

I hope this helps you guys!

Hello, HICPA.

I know It's important to resolve this as soon as possible to avoid further issues.

Since the initial troubleshooting steps did not solve the problem, it would be best to contact the QuickBooks support team. They have a secure environment where they can assess your account, work with you, create an investigation, and escalate this issue to a higher-tier support specialist.

Here's how:

Sign in to your account and click Help.
Click Contact Us.
Enter your concern.
Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

To ensure you get addressed on time, please refer to our customer support availability time: Support Hours.

We apologize for any inconvenience you've been through. You can always visit us here in the Community if you need further Help. I'll be here to lend another hand. Have a great day!

W

wcm

I am having the same issue. I'm trying to pay a bill (I use Melio) and when I go to schedule the payment, a QB message pops up

A new approach to pay bills is coming soon, and I don't have an option to bypass it to continue to pay my invoice.

D

dnk5

I'm getting the same pop up. Won't allow me to get to bill pay, just keeps sending me back when I close it. The announcement that something new is coming doesn't include anything about the current service being unavailable in the meantime.

W

wcm

Has anyone been able to find a workaround for this?

Fiat Lux - ASIA

Level 14

@wcm

Try to signup a separate Melio account as I mentioned earlier.

W

wcm

I already have a Melio account.

M

mtic

I have the same problem, QBO pop up says they have a new Bill solution coming, but no way to continue paying bills with the current method?

R

Rachel T11

In the same boat here. Processed a bill payment last week with Melio, no issue. Now theres a QB message and it won't let me pay anything. There needs to be a work around for this.

V

VTHD

I did an online chat with QBO help and they sent me to Melio, and of course Melio has not responded except to say they received my email! This is really unacceptable. I have venders waiting on payments!

L

Legendary4

Hey,

I saw that too! Looks like there’s a bug but you can still make the payment by logging into Melio.coim directly with your QB login info. If you already have billpay in QB you don’t have to make a new melio account.

Hope this helps!

R

Ravin340B

Bill Pay for QuickBooks Online isn't working right now. We're on it; please try again soon.

This is the message I am receiving. Anyone else getting the same?

L

lin_jcaj

Level 9

Hey there, Ravin. I'm here to assist you in figuring out why you're seeing that message and give you some troubleshooting steps to resolve it.

Your browser might be blocking third-party cookies, causing the message to pop up. To fix this, please double-check your browser settings and ensure you have selected the option to Allow all cookies. By doing this, you should be able to get rid of the message.

If they aren't blocked, I recommend contacting our Customer Care Support to have this checked further. They have tools to access your account and provide you with additional steps to resolve the issue.

Here's how:

Click the Help menu in the upper-right-hand corner.
Select Search and tap Contact Us.
Enter a short description of your concern and tap Continue.
Choose a way to connect with us. Either Start a chat or Get a callback.

Additionally, you have the option to bookmark these links for more comprehensive details regarding Bill Pay:

Furthermore, I will also include an article to monitor the payments made to your vendors within a specific period: Run a report with vendor totals.

If you have any further questions or require assistance with any other QuickBooks task, please don't hesitate to add them below. I'll be here to lend a hand.

R

Resolute77

Has this been resolved?

I

IrizA

Level 2

Thank you for joining this thread, Resolute77.

It seems that you also posted the same concerns earlier. My colleague already replied and shared his insights regarding Bill Payment. You can see his response by going to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-quickbooks-bill-pay-not-working/01/1452185#M57101.

If you have more questions about Bill Payment or anything related to QuickBooks, please comment below so we can assist you.

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