Build Assembly not generating proper Shortage Report

RCV · ‎January 06, 2024

Thanks for bringing this one to our attention, Lori1313.

I've checked our records and the QuickBooks Shortage Report showing incorrect amounts or blank issues has been resolved for a long time already. This behavior with one of your assembly items when running reports is often caused by damaged data. Let's make sure we update QuickBooks Desktop to the latest release. Once done, use the Rebuild Data tool to automatically fix minor company file data issues. Here's how:

Go to the File menu, then hover over Utilities and select Rebuild Data.
On the QuickBooks Information window, press OK. Follow the onscreen steps to save a backup.
Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
When the tool finishes, press OK.
Go to the File menu. Then hover over Utilities and click Verify Data.
Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, press OK. You can keep using your company file. You don't have any data damage. Then, select Rebuild Now if QuickBooks finds an issue with your company file.

If you’re still having data issues after rebuilding your company file, try again. If you still have data issues, use the QuickBooks File Doctor to fix your company file. You can check out this article for more details about fixing data damage on your QuickBooks Desktop company file: Fix data damage on your QuickBooks Desktop company file.

If the same thing happens after running the shortage report for assemblies again, I recommend contacting our Technical Support Team. I know you already contacted our support agent, however, this is the best option we can have for them to further investigate what's causing this issue. To reach them, you can follow these steps:

Go to the Help menu.
Select QuickBooks Desktop Help.
Click Contact Us.
Give a brief description of your issue, then proceed to Let's talk.
Choose a way to connect with them.

You can also refer to this link for more details and ensure to review their Support hours to know when agents are available: Contact QuickBooks Desktop support. Let me also add this resource that you can use for guidance in managing your reports efficiently in QBDT: Understand reports.

I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about running your inventory report. I'll be in touch.

Logical_Karl · ‎February 15, 2024

I have the same issue here with our shortage report. I've tried everything listed in this thread and Quickbooks plain just doesn't work.

Any advice? Enhanced inventory receiving doesn't work. Shortage reports don't work. You take $3k a year for QB desktop enterprise and it's loaded with bugs.

RCV · ‎February 15, 2024

I can see you've been through a lot already in trying to correct this error, Logical_Karl.

Upon checking our records, there's no reported case where the enhanced inventory receiving and shortage reports are not working. Since the recommended troubleshooting steps that I've provided and other users on this thread are not working on your end, I'd recommend contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

Go to the Help menu.
Select QuickBooks Desktop Help.
Click Contact Us.
Give a brief description of your issue, then proceed to Let's talk.
Choose a way to connect with them.

You can also refer to this link for more details and ensure to review their Support hours to know when agents are available: Contact QuickBooks Desktop support. Let me also add this resource that you can use for guidance in managing your reports efficiently in QBDT: Understand reports.

In case you have any other concerns about reports or regarding your software, you can always tag me in your reply. I’ll be around to help and back you up.

Logical_Karl · ‎February 15, 2024

@RCV my shortage report doesn't show the parts that are short, rather it shows parts that are short if I were trying to build one of the sub-assemblies in the build. That sub-assembly has plenty of stock, and the checkbox to "automatically build required assemblies" is not checked.

Quite literally, not a single part on my Shortage Report is on the list of components needed for the build. The one part I'm short on the build is an inventory part, not assembly, and doesn't even show up on the shortage report.

Since I have your attention, what's the status on INV-51527? This has been open for FOUR years, and based on the functionality of QBE, it isn't fixed.

Logical_Karl · ‎February 15, 2024

@RCVI tried using the contact us. I got a call, but I was routed to a department that is not trained in the issue I have. The representative tried to transfer me to that department and he got a message that that department is not currently accepting transfers. He recommended that I try filling out the contact us request again and maybe I would get routed where I needed to. Pretty much just playing roulette with customer support.

Adrian_A · ‎February 15, 2024

I appreciate you for contacting our phone support team, Karl.

As of now, the INV-51527 is still active. If you're experiencing the same issue as the said INV, I suggest reaching out to our technical support representatives so we'll add you as one of the affected users.

You can do so by trying the steps shared by RCV.

Moreover, whenever you have concerns about managing reports, you can always take a look at this article: Understand reports.

Keep us posted whenever you have concerns about pulling up reports.

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