I have the same issue here with our shortage report.  I've tried everything listed in this thread and Quickbooks plain just doesn't work.

Any advice? Enhanced inventory receiving doesn't work.  Shortage reports don't work.  You take $3k a year for QB desktop enterprise and it's loaded with bugs.

I can see you've been through a lot already in trying to correct this error, Logical_Karl.

Upon checking our records, there's no reported case where the enhanced inventory receiving and shortage reports are not working. Since the recommended troubleshooting steps that I've provided and other users on this thread are not working on your end, I'd recommend contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how: 

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue, then proceed to Let's talk.
5. Choose a way to connect with them.

You can also refer to this link for more details and ensure to review their Support hours to know when agents are available: Contact QuickBooks Desktop support. Let me also add this resource that you can use for guidance in managing your reports efficiently in QBDT: Understand reports.

In case you have any other concerns about reports or regarding your software, you can always tag me in your reply. I’ll be around to help and back you up.

@RCV my shortage report doesn't show the parts that are short, rather it shows parts that are short if I were trying to build one of the sub-assemblies in the build.  That sub-assembly has plenty of stock, and the checkbox to "automatically build  required assemblies" is not checked.

Quite literally, not a single part on my Shortage Report is on the list of components needed for the build.  The one part I'm short on the build is an inventory part, not assembly, and doesn't even show up on the shortage report.

Since I have your attention, what's the status on INV-51527?  This has been open for FOUR years, and based on the functionality of QBE, it isn't fixed.

@RCVI tried using the contact us.  I got a call, but I was routed to a department that is not trained in the issue I have.  The representative tried to transfer me to that department and he got a message that that department is not currently accepting transfers.  He recommended that I try filling out the contact us request again and maybe I would get routed where I needed to.  Pretty much just playing roulette with customer support. 

I appreciate you for contacting our phone support team, Karl.

As of now, the INV-51527 is still active. If you're experiencing the same issue as the said INV, I suggest reaching out to our technical support representatives so we'll add you as one of the affected users.

You can do so by trying the steps shared by RCV.

Moreover, whenever you have concerns about managing reports, you can always take a look at this article: Understand reports.

Keep us posted whenever you have concerns about pulling up reports.

This response was an outright lie!!!!! THE ISSUE HAS NEVER BEEN FIXED!!!!! There are a lot of us and this is ridiculous that you cannot fix a major issue that was brought to your attention in 2020! None of what you say to do fixes it. The customer service phone people cannot help. You keep closing our issue tickets as resolved when they are not!!!!! Do something....before you convince us all that spending more is the way to go and dumping Quickbooks is the only sane act!

Update on this mess?  I am two steps from dumping Quickbooks because of this. 

Hi there, @354631684.

I can see the urgency of rectifying the error and being able to make a transaction in QuickBooks Desktop (QBDT)

Our engineers are currently working on this to sort it out as quickly as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-51527. To reach them, you can follow the steps below:

1. Open QuickBooks.
2. Click the Help button and select QuickBooks Desktop Help/Contact Us.
3. Choose Contact Us.
4. Enter a short explanation of your issue, then Continue.
5. Log in to your Intuit account, hit Continue, and then Continue with my account.
6. You’ll receive an email with a single-use code. Enter the code and click Continue.
7. Choose to chat with us or Have us call you.

You can also refer to this link for more details and review their support hours to learn when agents are available: Contact QuickBooks Desktop support. Let me also add this resource that you can use for guidance in managing your reports efficiently in QBDT: Understand reports.

In case you have any other concerns about reports or regarding your software, you can always tag me in your reply. I’ll be around to help and back you up.

They just posted some more of the same nonsense they have been giving us for years.SMH

Supposedly they are working very hard on this all of a sudden and we should all waste our time contacting customer support to get INV-51527 added to our file so they will notify us when it is fixed. They posted a similar message a couple years ago, over and over to make the point. When you called customer service they either had no idea what you were talking about, no idea what the number was for or said they fixed the problem and the number was no longer valid. I wish you all the best, but I would start looking elsewhere- we are. They are canceling support for desktop, I believe in 2026, and I have already worked with the giant pile they call their online version- that they want everyone to switch to. If anything was ever going to kill this company I believe the online version may do just that:)