I've got the steps to resolve the error in Online Bill Pay. This could be a browser-related issue. In the long run, the stored cache can affect the performance of QuickBooks Online that can cause unexpected behavior.
To begin, I suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.
Here are the keyboard shortcuts:
Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once signed in, open Pay Bills Online. If it works, let's clear the cache of your browser. This helps remove its stored cache so QuickBooks will perform efficiently.
If private browsing doesn't work, I'd recommend using different browsers. They'll provide you the best and most secure experience with QuickBooks. For more details, see this article: System Requirements For QBO.
However, if the same result, I suggest getting in touch with our QuickBooks Online Support. One of our representatives can securely look into your account to figure out the main cause of this.
I also encourage you to review this article to learn more about paying bills online using QuickBooks: Pay Bills.
Additionally, I've added an article that'll guide you to track your payments. This helps you easily pay and manage all your bills in one place: Payment Tracker.
Let us know if you need further assistance in managing your vendor transactions. Doing so helps us to provide an accurate solution for you.
I want to make sure this is resolved for you. In the meantime, if this just came up, try doing some browser troubleshooting first. This is to check if this issue is caused by the large data in the cache.
The cache stores your data and will constantly overwrite itself without deleting the old stuff, causing QuickBooks to function poorly.
A private window will not save any history making it a good place to identify browser problems. Use these keyboard shortcuts to launch private browsing:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, you can clear the browser's cache. This will help delete the history of the browser, so you can start in a clean slate.
However, if the same problem persists, please contact our Support Team to report this. Please note that our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturdays. Follow these steps to get a live representative:
Go to the Help menu then select Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to the Choose a way to connect with us section.
Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:
When you're connected, provide all the information about your concern or request a viewing session with out representative.
Let me know how it goes, as I want to make sure this is fixed. I'll be right here if you need further help. Enjoy the rest of the day!