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Level 1

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

 
8 Comments
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QuickBooks Team

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

Hi @akvictory,

 

I got your back in this query. I'll share a few steps so you can get your secure webmail working and you'll be able to send invoices again.

 

  1. The first thing I can suggest is to update your QuickBooks Desktop (QBDT) to the latest release
  2. Open Gmail, and check your settings and filter preferences.
  3. Go back to QBDT, and send a test email to your email address.
  4. Check your antivirus software as it could also block the connection. 

Additional details on this process can be found in this article: Fix webmail password issues in QuickBooks Desktop.

 

You also have the option to connect a different email to your QBDT. One example would be Outlook, and other email providers. See this article for the steps: Connect your email to QuickBooks Desktop.

 

Do you need further assistance? Feel free to place a comment below, and I'll get back to you. 

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Level 1

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

I have the same problem.   Friday was fine to email.   Monday is not.

 

I have: (1) reset my QB update and re-updated; (2) confirmed port 587 is in use and open; (3) confirmed the accuracy of my mail password (first QB email of the day requires me to re-enter password); (4) made my google account accept less secure apps; (5) checked "send forms" in preferences; (6) checked ("intergrated applications" in preferences - mail program not an option.

 

I use Desktop.

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QuickBooks Team

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

Good work for doing the basic steps to fix the issue, OK Fire.

 

I have another step that we can try. Let's repair QuickBooks. This fixes program-related issues. Before doing the process, let's create a backup copy of your company file to avoid data loss. Then, here's how to repair the program:

  1. Click the Windows or Start button.
  2. Go to Control Panel.
  3. Select Programs and Features (Note: If you don't see this option, click Programs, then select Program Features).
  4. Click QuickBooks in the list of programs.
  5. Select Uninstall/Change.
  6. Click Continue, then Next.
  7. Select Repair, then Next.
  8. Wait for the repair to complete, then click Finish.
  9. Restart your computer if prompted. 

Once done, check the email preferences and ensure it's correctly setup. Then, create an invoice and send it.

 

You can get back to this thread if you need more help. We'll be right here for you.

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Level 1

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

Thanks for being so quick to respond.  No luck.  I was not prompted to restart computer (so didn't).  After repair, port is still 587.  I do get a pop up within QB which says if it isn't working, click here... that link is this support.google.com/accounts/answer6010255?hl=en     This is where I learned about app access and I reduced the security.  Next suggestion?!

Highlighted
QuickBooks Team

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

It's our pleasure to help, @OK Fire.

 

Since you’re still having an error after trying the steps that were provided by my colleague, I suggest reaching out to our Customer Support team. They can further check your account in a secure environment to isolate the issue and help you resolve it. 

 

You can arrange a callback to talk to them. Follow the steps below:

  1. From your QuickBooks Desktop account, click the Help menu at the top. 
  2. Select QuickBooks Desktop Help. On the Have a Question? window that appears, click the Contact Us button at the bottom part of the page. 
  3. Provide some insight with this concern in the Tell us more about your question box. Then, hit the Search button. 
  4. You'll now be provided a few support options. 
  5. Select Talk to a Specialist to arrange a callback from a support agent. Or Message an Agent to chat with them directly. 

Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.

 

Let me know if there's anything that I can help you with your account. I'm always here to assist. Have a wonderful day!

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Level 1

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

Mary Joy:  The contact us is not on my screen.

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Level 1

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

My screen does not have a "contact us" button.  I can't find one anywhere.

Highlighted
Moderator

Can anyone help with sending invoices was working fine yesterday now I get incorrect credentials or Gmail settings

Hello there, OK Fire.

 

Let me provide you the other way to connect with our specialist.

 

We can go to this link: https://help.quickbooks.intuit.com/en/contact. Afterward, follow the steps below to message one of our specialists. Here's how:

 

  1. Select your region by clicking the Globe icon at the upper-right corner.
  2. In the Which QuickBooks do you need help with? window, select QuickBooks Desktop.
  3. Click Continue as a guest. Then, select your QuickBooks Desktop version.
  4. Hit the Search for something else tab, enter your concern inside the Tell us more about your question.
  5. Then, Search.
  6. I would also suggest checking their work schedule in this article. To review the details, please go to the QuickBooks Desktop section.

contact1.PNG contact2.PNG contact3.PNG

 

Please know that we have limited support and reduced our support hours due to COVID-19.

 

If you ever need anything else, you can always visit here. I hope you're good. Keep safe!

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