I got your back in this query. I'll share a few steps so you can get your secure webmail working and you'll be able to send invoices again.
Additional details on this process can be found in this article: Fix webmail password issues in QuickBooks Desktop.
You also have the option to connect a different email to your QBDT. One example would be Outlook, and other email providers. See this article for the steps: Connect your email to QuickBooks Desktop.
Do you need further assistance? Feel free to place a comment below, and I'll get back to you.
I have the same problem. Friday was fine to email. Monday is not.
I have: (1) reset my QB update and re-updated; (2) confirmed port 587 is in use and open; (3) confirmed the accuracy of my mail password (first QB email of the day requires me to re-enter password); (4) made my google account accept less secure apps; (5) checked "send forms" in preferences; (6) checked ("intergrated applications" in preferences - mail program not an option.
I use Desktop.
Good work for doing the basic steps to fix the issue, OK Fire.
I have another step that we can try. Let's repair QuickBooks. This fixes program-related issues. Before doing the process, let's create a backup copy of your company file to avoid data loss. Then, here's how to repair the program:
Once done, check the email preferences and ensure it's correctly setup. Then, create an invoice and send it.
You can get back to this thread if you need more help. We'll be right here for you.
Thanks for being so quick to respond. No luck. I was not prompted to restart computer (so didn't). After repair, port is still 587. I do get a pop up within QB which says if it isn't working, click here... that link is this support.google.com/accounts/answer6010255?hl=en This is where I learned about app access and I reduced the security. Next suggestion?!
It's our pleasure to help, @OK Fire.
Since you’re still having an error after trying the steps that were provided by my colleague, I suggest reaching out to our Customer Support team. They can further check your account in a secure environment to isolate the issue and help you resolve it.
You can arrange a callback to talk to them. Follow the steps below:
Here's the contact the QuickBooks Desktop Customer Support Team article for more information about this.
Let me know if there's anything that I can help you with your account. I'm always here to assist. Have a wonderful day!
Hello there, OK Fire.
Let me provide you the other way to connect with our specialist.
We can go to this link: https://help.quickbooks.intuit.com/en/contact. Afterward, follow the steps below to message one of our specialists. Here's how:
Please know that we have limited support and reduced our support hours due to COVID-19.
If you ever need anything else, you can always visit here. I hope you're good. Keep safe!