cancel
Showing results for 
Search instead for 
Did you mean: 
samferg
Level 1

Can i charge the processing fee to the customer

So am I correct with this? This is an example. You invoice $100 and add the $4 CC fee onto the invoice as a line item so the total invoice is $104. Now Quickbooks gets to collect their 2.9% on top of the $104 and not the original $100 you would have invoiced which means they get even more $. Why are they making it so difficult for their clients who are paying the subscription when they can still collect their fee if we just had the option to pass the fee onto our clients. Seems like a no brainer.

ReymondO
QuickBooks Team

Can i charge the processing fee to the customer

Hey there, @samferg.

 

I understand your frustration and concerns regarding the invoicing process in QuickBooks. I appreciate your suggestion about having the option to pass invoice fees onto your clients.


To ensure that your feedback reaches the QuickBooks Team and contributes to making the program better, I recommend sending your suggestion directly to them. Here's how you can do it:

 

  1. Go to Settings and select Feedback.
  2. Enter your comments or product suggestions. Then select Next to submit feedback.

 

Your valuable input will be forwarded to our Product Development team, who will use it to enhance your experience with QuickBooks Online. You can also track feature requests through the QBO Feature Requests website.

 

For additional information about processing fees in the program, you may find these articles helpful:

 

 

If you have any further questions about invoice processing fees in QuickBooks, please don't hesitate to ask. The Community forum is always available to provide answers. Have a wonderful day!

Tezz3404
Level 3

Can i charge the processing fee to the customer

This feedback process does absolutely nothing and you know it.

basemech
Level 1

Can i charge the processing fee to the customer

This is very well said and I second this 100%!!!  I'm sure there are more than a few people asking this question and would like to see this in QBO that it shouldn't come as a shock to add this feature.  In this day and age where everything is improving at a rapid rate, this should be one option that is in QBO sooner rather than later.  Time to listen up QuickBooks!!

hans100
Level 1

Can i charge the processing fee to the customer

Yes, I'm going elsewhere for the cc service.  It's becoming a problem and my margins don't support paying for someone credit card points.   I also have been getting charge backs from credit cards company's and the customer says they did not dispute the charge. 

 

ryanpools
Level 2

Can i charge the processing fee to the customer

Where are you going to for the CC service? I decided a few weeks ago that I would be putting this fee on for customers who pay via credit card starting 2024. I figured it was an easy add on so did not think much into it. I can't believe that Quickbooks Online did not add this already seeing how many people are upset with them since this thread was created. and the nerve of them to say "just add a charge onto the invoice before sending it". This would mean they get 2.9% on my items AND my charge. It seems malicious at this point. 

4Gal
Level 11

Can i charge the processing fee to the customer

@ryanpools 

Using a 3rd party merchant service provider is the solution.

BaliHarmath
Level 1

Can i charge the processing fee to the customer

What did you end up using?

4Gal
Level 11

Can i charge the processing fee to the customer

@BaliHarmath 

Are you B2B or B2C?

BaliHarmath
Level 1

Can i charge the processing fee to the customer

We are B2B .

4Gal
Level 11

Can i charge the processing fee to the customer

@BaliHarmath 

Have you explored Melio?

https://affiliates.meliopayments.com/get-paid

 

Your client can also signup for a free Melio account to pay your invoice and they can get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

 

 

Need to get in touch?

Contact us