Can refund receipts written in QB impact a bank's checking account?

Hi, SueTy. 

Yes, you're correct.  All you have to do is to exclude the transactions then manually clear the refund receipts that the bookkeeper created. Here's how:

1.  Select Transaction and then in Banking page, select the For Review tab
2.  Check boxes of the transactions to exclude.
3. From the Batch actions drop-down, choose Exclude Selected.

To manually clear a Refund Receipt transaction:

1. In the Chart of Accounts tab, locate the appropriate account for the transaction, and click View Register.
2. Identify the transaction to edit.
3. In the reconcile status column (indicated by a check mark), repeatedly select the top line of the transaction to change the status of the transaction. Leave it blank. (C - Cleared, R - Reconciled, Blank - Not cleared or reconciled).
4. Then, Save.

For additional information on how to keep transactions organize within your account, you can use these articles as reference:

• Record and make bank deposits in QuickBooks Online. 
• Learn how to reconcile your accounts so they always match your bank and credit card statements. 

Feel free to post again if you have additional concerns. I'm always around here to help you more. Stay safe!  

Hi TirzahC,

Thank you so much for getting back to me! I'll definitely try this -- it looks like it will work :)

And, just to confirm: Do you agree with me that, if the bookkeeper writes a refund receipt in Quickbooks, it cannot impact a bank's checking account? We have a mystery deposit in Wells Fargo (from a returned check that's not identified, from BillPay) that she thought she may have created when she wrote a refund receipt for it in Quickbooks.

But I told her I didn't think what we did in Quickbooks could translate into deposits or withdrawals in our actual Wells Fargo bank statement. Am I right about this, or is she?

Thanks again so much!

Joining the thread to help with your question about refund receipts, SueTy.

A refund receipt is a posting transaction. When recording it in the program, you'll be asked for an account where the refund is coming from. Although, this will only affect the balance of your account in QuickBooks Online and not your actual bank outside of QBO. This means that it will not show up in your bank statement. 

Let me share this article for more details: Record a Customer Refund in QuickBooks Online.

It's possible that a bill payment was canceled by one of your vendors. This can be the reason why there's a deposit from Bill Pay. I would suggest reaching out to our phone support teams about the unidentified deposit. They can take a closer look at this to determine what the transaction is for and sort this out. Here's how: 

Here's how:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Get help from a human.
4. Click Chat with us or Have us call you.

Feel free to check out these articles as well for more guidance and reference when using the Online Bill Pay feature in QBO:

• Void an Online Bill Pay Payment
• Cancel or Void Payment Cut-off Timing in Online Bill Pay

Please know that you can always count on us again if you need anything else when working on the software. We're always here to help and make sure everything is working fine. 

Dear JenoP,

I apologize for not having gotten back to you yet -- I haven't had a chance to look into this and probably won't for a few days still. But I'll let you know how it goes once I get a chance and may well take you up on your suggestion to call the QB Community. You all are amazing - so helpful.

Until soon!