cancel
Showing results for 
Search instead for 
Did you mean: 
MBorg
Level 2

Can't find Income account choice on chart of accounts new drop down list?

QuickBooks online version
Solved
Best answer February 20, 2021

Best Answers
Rea_M
QuickBooks Team

Can't find Income account choice on chart of accounts new drop down list?

Hello there, @MBorg. I'm here to ensure you're able to create a new income account in QuickBooks Online (QBO). This way, you can effectively manage your transactions and keep your books updated.

 

Based on the complete list of the Account Type drop-down you've provided above, I can see that you're already utilizing the latest QBO platform. The reason you're unable to find the Income account because it's updated to Revenue. Whenever you're ready, let's go back to the Chart of Accounts page and add your new income account. Here's how:

  1. Go to the Accounting menu.
  2. Select Chart of Accounts.
  3. Click New in the top right corner. 
  4. Choose Revenue on the Account Type drop-down.
  5. Enter all other necessary account details (i.e., Detail Type and Name).
  6. Click Save and Close.

 

Additionally, I'd recommend checking out this article to learn more about the chart of accounts in QBO: Understand the Chart of Accounts in QuickBooks Online. It includes a detailed breakdown of account types and their definitions.

 

Let me know if you have other concerns about adding new accounts on your Chart of Accounts in QBO. I'm just around to help. Take care always.

View solution in original post

5 Comments
AlexV
QuickBooks Team

Can't find Income account choice on chart of accounts new drop down list?

Hi MBOrg!

 

Thanks for posting here. Let me show you how to locate the income account.

 

We can search it in your Chart of Accounts. Go to the Accounting menu, select Chart of Accounts. Then, enter the account name in the Search bar. 

 

If this doesn't work, let's perform some troubleshooting steps. Start by using an incognito window and locate the income account from there.

  • Google Chrome: Ctrl Shift + N
  • Safari 11 or newer: ⌘ Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P

 

We can also clear the cache since it fixes issues in QuickBooks Online. Lastly, make sure that you're using a supported and up-to-date browser.

 

Don't a reference on how to manage your accounts?  Check this link: Learn about the chart of accounts in QuickBooks.

 

Post again here if you need anything else. Take care!

MBorg
Level 2

Can't find Income account choice on chart of accounts new drop down list?

Hi Alex,  I'm trying to add an income account to record In kind donations , but when I use the drop down menu I find all accounts except adding an Income account?

Sorry for the unclear questions 😅 

AileneA
QuickBooks Team

Can't find Income account choice on chart of accounts new drop down list?

Hello, MBOrg. 

 

Thank you for getting back to us here in Community. You can follow my colleague's recommendation by logging in to your QuickBooks account using Private/Incognito mode. To verify if it's related to a browser issue.  

 

If its works, you'll need to clear the browser's cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Or you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.  

 

I'm adding an article to help you with detailed steps on setting up an in-kind donation in QuickBooks: Set up and record in-kind donations.

 

If you have any questions or clarifications, let me know by leaving a comment. I’m more than happy to help. Have a great day!

MBorg
Level 2

Can't find Income account choice on chart of accounts new drop down list?

I tried to open in Incognito window but same results, 

Chart if accounts, 

New

Account type drop down list has,

Account receivable (A/R)

Other Current Assets 

Bank 

Fixed Assets 

Other Assets 

Account payable *A/P)

Credit card 

Other Current liabilities 

Long term liabilities 

Equity 

Revenue 

Expenditures 

Other Expenditures. 

But No Income Account 😕 

Rea_M
QuickBooks Team

Can't find Income account choice on chart of accounts new drop down list?

Hello there, @MBorg. I'm here to ensure you're able to create a new income account in QuickBooks Online (QBO). This way, you can effectively manage your transactions and keep your books updated.

 

Based on the complete list of the Account Type drop-down you've provided above, I can see that you're already utilizing the latest QBO platform. The reason you're unable to find the Income account because it's updated to Revenue. Whenever you're ready, let's go back to the Chart of Accounts page and add your new income account. Here's how:

  1. Go to the Accounting menu.
  2. Select Chart of Accounts.
  3. Click New in the top right corner. 
  4. Choose Revenue on the Account Type drop-down.
  5. Enter all other necessary account details (i.e., Detail Type and Name).
  6. Click Save and Close.

 

Additionally, I'd recommend checking out this article to learn more about the chart of accounts in QBO: Understand the Chart of Accounts in QuickBooks Online. It includes a detailed breakdown of account types and their definitions.

 

Let me know if you have other concerns about adding new accounts on your Chart of Accounts in QBO. I'm just around to help. Take care always.

View solution in original post

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us