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finance139
Level 2

Check issued w/ Pay Bills Online had to be voided (wrong mailing address). Created new bill and paid successfully. Now original bill shows as unpaid. What to do?

Action listed for the original bill is "Pay bill online," but since it was already paid but then voided, something else needs to happen.
Solved
Best answer October 12, 2021

Best Answers
RenjolynC
QuickBooks Team

Check issued w/ Pay Bills Online had to be voided (wrong mailing address). Created new bill and paid successfully. Now original bill shows as unpaid. What to do?

I appreciate your prompt reply and for clarifying your concern, finance139.

 

I'd like to add some additional info.

 

If you don't need to pay the bill, you can delete it. Please keep in mind that selecting the Delete option will remove the bill from both Pay Bills Online and the QuickBooks Online account permanently.

 

The process will also mark the bill inactive and not to sync with Bill Pay.

 

Here's how:

 

  1. Go to Pay bills online.
  2. Select the bill(s) you want to remove.
  3. Click Batch actions and choose Delete to confirm.

To learn more about the Online Bill Pay feature, you can read this article: Pay bills in Online Bill Pay.

 

If you require additional information or other concerns, please let me know in your reply below. Me and my colleagues are here to help. Take care and stay safe.

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3 Comments 3
Catherine_B
QuickBooks Team

Check issued w/ Pay Bills Online had to be voided (wrong mailing address). Created new bill and paid successfully. Now original bill shows as unpaid. What to do?

Hello there, finance139.

 

I can walk you through voiding your transactions. 

 

If you made a mistake on the transaction when you paid a bill to your vendor, you can void it to zero it out. However, if you already voided the transaction and the status is not correctly posted, we can try a few browser troubleshooting steps. It's one way of verifying if the unusual behavior is caused by stored cache files within your regular browser.

 

To start, you can log in and check the status of the transaction using a private browser. To open one, you can use these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If this works, it means that you need to clear your browser's cache so the system can start fresh. Then, you can use these steps on how to void a transaction. 

 

  1. Go to the Expenses menu and select Pay Bills Online.
  2. Click the Payments tab.
  3. Find the payment that you want, then select Track Status.
  4. Click Void.
  5. Select the void request type either Remit funds back to my bank account or Reissue a new payment to the vendor.
  6. Enter a brief void request reason.
  7. Select Submit Request.

When you go back to the Expenses screen the status will now show as Voided.

 

If you get the same result while using a private browser, I recommend switching to a different browser. 

 

In case you need help in identifying when you can void your payments, you can click here. The article will give you further details about our cut of time.

 

Feel free to also check out the Pay bills in Online Bill Pay page for other related links that will guide you in managing your bills payment. 

 

If you need further assistance on this matter, just let me know. I'm just here to lend a hand. Keep safe!

finance139
Level 2

Check issued w/ Pay Bills Online had to be voided (wrong mailing address). Created new bill and paid successfully. Now original bill shows as unpaid. What to do?

I suspect you didn't read my post carefully enough.

Let me restate the issue more clearly.

1) a Bill was created and paid with Pay Bills Online

2) Pay Bills Online was then successfully used to VOID the payment. (The VOID appears in both the downloaded bank register AND the Bill Payment in QBO shows as VOIDED.)

4) What do I now do with the original Bill?  It is now listed as not paid AND I don't intend to pay it.

Do I delete the Bill?

I have not tried that because I fear it could screw up the the voided bill payment.

RenjolynC
QuickBooks Team

Check issued w/ Pay Bills Online had to be voided (wrong mailing address). Created new bill and paid successfully. Now original bill shows as unpaid. What to do?

I appreciate your prompt reply and for clarifying your concern, finance139.

 

I'd like to add some additional info.

 

If you don't need to pay the bill, you can delete it. Please keep in mind that selecting the Delete option will remove the bill from both Pay Bills Online and the QuickBooks Online account permanently.

 

The process will also mark the bill inactive and not to sync with Bill Pay.

 

Here's how:

 

  1. Go to Pay bills online.
  2. Select the bill(s) you want to remove.
  3. Click Batch actions and choose Delete to confirm.

To learn more about the Online Bill Pay feature, you can read this article: Pay bills in Online Bill Pay.

 

If you require additional information or other concerns, please let me know in your reply below. Me and my colleagues are here to help. Take care and stay safe.

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