Hello there, finance139.
I can walk you through voiding your transactions.
If you made a mistake on the transaction when you paid a bill to your vendor, you can void it to zero it out. However, if you already voided the transaction and the status is not correctly posted, we can try a few browser troubleshooting steps. It's one way of verifying if the unusual behavior is caused by stored cache files within your regular browser.
To start, you can log in and check the status of the transaction using a private browser. To open one, you can use these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, it means that you need to clear your browser's cache so the system can start fresh. Then, you can use these steps on how to void a transaction.
- Go to the Expenses menu and select Pay Bills Online.
- Click the Payments tab.
- Find the payment that you want, then select Track Status.
- Click Void.
- Select the void request type either Remit funds back to my bank account or Reissue a new payment to the vendor.
- Enter a brief void request reason.
- Select Submit Request.
When you go back to the Expenses screen the status will now show as Voided.
If you get the same result while using a private browser, I recommend switching to a different browser.
In case you need help in identifying when you can void your payments, you can click here. The article will give you further details about our cut of time.
Feel free to also check out the Pay bills in Online Bill Pay page for other related links that will guide you in managing your bills payment.
If you need further assistance on this matter, just let me know. I'm just here to lend a hand. Keep safe!
