credit memo not showing up in matched transactions
When my customer pays their final power bill we refund them 100$ on their credit card (not doing this through QB, but rather through my reservation software). I show the 100 refund in QB by creating a credit memo for 100.
In this example my credit card processor sent me 275 as a total bank deposit. That included where another customer paid me 375 and where they sent the 100 back to my original customer.
So now I have a deposit that is pulled into QB as 275. I have already created a credit in QB for 100 and I have an invoice for 375. When I go into Banking and try to apply the 275 payment I am selecting Match Transactions. The 375 invoice is there but the 100 credit does not show up. I am then unable to apply the 375 payment for my other customer because it looks like I've only received 275, but it is only because I gave another customer 100 back.
Sorry, I know that my explanation is basic. I am not an accountant! I've just got to figure this out. Thank you very much for any responses . Shari