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serenity-pools
Level 1

Custome Service phone number

 
6 Comments
BettyJaneB
QuickBooks Team

Custome Service phone number

A pleasant day to you, @serenity-pools.

 

You've got me here to assist you with any QuickBooks concern. If you could please provide me with some more details for what you were experiencing, I would be happy to take a look and help get it taken care of.

 

On the other hand, we've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

 

Please see the steps and snips below for your reference:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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I have here a link that you can visit about some help articles that contains information on how QBO works: Get started with QuickBooks Online.

 

You can always visit me here if you have further questions. I'll ensure you're all set. Have a great week ahead!

cindytopo
Level 1

Custome Service phone number

I need help activating DEsktop Pro 2020.  Just installed....updating from 2017.  Unable to activate,  Error message says could be interruption in internet connection (not the issue) or due o securi reasons.

 

Would like to speak to someone but the phone number 800-446-8848 does not connect

Mark_R
QuickBooks Team

Custome Service phone number

I've got your back on fixing errors when installing QuickBooks Desktop (QBDT), @cindytopo.

 

Let's run some troubleshooting steps so you can install your QBDT Pro 2020 successfully and get you back to working order.

 

To fix some common errors, let's download and run the QuickBooks Tool Hub. Here's how:

 

  1. Close your QuickBooks Desktop.
  2. Download the QuickBooks Tool Hub file and save it somewhere on your computer.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
  6. In the tools hub, select Installation Issues.
  7. Select QuickBooks Install Diagnostic Tool
  8. When the tool finishes, restart your computer.

If the issue persists after following the steps, feel free to read this article for more troubleshooting steps: Fix QuickBooks Desktop install errors.

 

If the troubleshooting steps don't work, I recommend contacting our Phone Support Team. This way, they can further investigate this matter and provide additional steps to install your QBDT.

 

You might want to check out this article to learn on what's new in QuickBooks Desktop 2020: What’s new in QuickBooks Desktop 2020.

 

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and keep safe.

Jndchang01
Level 1

Custome Service phone number

I purchased Quickbooks 2015 but with Mac OS update, my QB does not work. I would not mind buying a newer version but I do not wish to pay monthly fees. Is there a one time purchase of a CD or download?

Kristine Mae
QuickBooks Team

Custome Service phone number

Yes, Jndchang01. You can use the CD installer.

 

If you purchased from a retailer, you can use the CD installer to download and install QuickBooks Desktop for Mac.

 

You can also refer to this article to help you download the software: Install and set up QuickBooks Desktop for Mac.

 

Let us know if you have more questions. We're just one comment away. Keep safe!

Fiat Lux - ASIA
Level 15

Custome Service phone number

@Jndchang01 

You may purchase a one time license of QBD Mac 2021 to run on BigSur and upgrade your old file. You may purchase directly to Intuit by your credit card or thru a partner if you prefer to pay it with other payment method (e.g bank wire, PayPal).

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