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Join nowYou can void the payment or issue a refund to the customer card, tom159.
Refunds can only go back to the same account used for the transaction and are limited to the amount of the original sale. Here's how it's done:
If you have QuickBooks Payments, you can also access your Merchant account to issue refunds.
Also, just make sure that the dates and intervals are set correctly. For more details, you can check out the recurring transactions article.
Keep me posted if there's anything else that you need help with. Take care and have a great day!
Had the same issue. How can this be done on the desktop version?
I've got the steps you'll need on how to do it on the desktop version, Rollins Landscape Admin.
You either void the payment or issue a refund to your customer. When you void a payment, QBDT keeps track of this for you. With a refund, you get charged more in fees, and it can take several days for your customer to get their money back.
To refund a payment:
For additional details regarding refunding payments, please refer to this article: Void or refund customer payments in QuickBooks Desktop.
Also, check this link that will help you manage recurring payments in QBDT.
Please reach back out to me with any additional information on this so I can get you taken care of.
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