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You can add the customer type by going to the Customer information window.
To create new customer types, read this article for your reference: Set up and assign customer types in QuickBooks Online.
If you aren't able to add a customer type from there, try replicating the steps in a private window. Sometimes, the stored cache of the regular browser you're using may cause this unusual behavior.
To save you time, use either of these keyboard shortcuts:
If you're able to add the type successfully, go back to your original browser and clear its cache to start fresh. Also, using other supported browsers can help us narrow the cause of this behavior.
Reach out to me if you have any other questions. I'm a few clicks away to help. Have a good day!
I also would like to take advantage of this customer "additional info" tab. My version does not include this tab. How do I get it? My tabs are as listed:
Payments & Billing
Did Quickbooks response help you? I am having the same issue.
The Additional info tab is only available in QuickBooks Online Plus and Advanced version. It allows you to assign a type to your customer.
You can refer to this article for more detailed steps in setting up your Customer Type lists: Set up and assign customer types in QuickBooks Online.
If you're using one and you're unable to view the Additional Info tab, let's perform a few steps to isolate and resolve this concern.
Meanwhile, you can read through this blog to learn more about everything you need and resources for getting started with QuickBooks Online: Your First Time with QuickBooks Online - Everything You Need for Successful Bookkeeping.
Let me know how it goes as I want to ensure this is taken care of for you.