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Level 1

Customers cannot see or view invoices? So frustrating.

 
3 Comments
Moderator

Customers cannot see or view invoices? So frustrating.

Hello there, jmartin6.

 

I see how important to let the customer view the invoices right away. We can go ahead and let your customers open the invoice in a private window. This type of window doesn’t store any cache that causes a browser to load slowly or experiencing unusual behavior. 

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If they are able to view the invoices, ask them to go back to their regular browser and clear its cache to prevent any unexpected behavior. They can also use other compatible browsers in QBO.

 

I'd also like to share about customizing sales forms. It guides you on how to personalize the invoice, estimates, and sales receipts.

 

Comment below if there's anything else I can help with. Keep safe.

Level 1

Customers cannot see or view invoices? So frustrating.

Your telling me over 100 customers have the same issue of clearing cache. QuickBooks has made a change without informing the customer. QuickBooks has changed the verbiage and the way the invoice is viewed. You cannot view the invoice unless you click on "Pay Invoice". Most people want to review an invoice or it needs to be sent for approval before PAYing. It only makes sense to see/view the invoice before making payment.

QuickBooks Team

Customers cannot see or view invoices? So frustrating.

Hello there, @jmartin6.

 

I can see that you've posted twice on our page. My colleague already addresses it for you. Just visit this link to view his recommendation:https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-why-customers-cannot-see....

 

Please don't hesitate to reach back out if you have other concerns with QuickBooks. We'll be here to help. Keep safe.

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