Hello there, jmartin6.
I see how important to let the customer view the invoices right away. We can go ahead and let your customers open the invoice in a private window. This type of window doesn’t store any cache that causes a browser to load slowly or experiencing unusual behavior.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If they are able to view the invoices, ask them to go back to their regular browser and clear its cache to prevent any unexpected behavior. They can also use other compatible browsers in QBO.
I'd also like to share about customizing sales forms. It guides you on how to personalize the invoice, estimates, and sales receipts.
Comment below if there's anything else I can help with. Keep safe.