Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHello there, jmartin6.
I see how important to let the customer view the invoices right away. We can go ahead and let your customers open the invoice in a private window. This type of window doesn’t store any cache that causes a browser to load slowly or experiencing unusual behavior.
If they are able to view the invoices, ask them to go back to their regular browser and clear its cache to prevent any unexpected behavior. They can also use other compatible browsers in QBO.
I'd also like to share about customizing sales forms. It guides you on how to personalize the invoice, estimates, and sales receipts.
Comment below if there's anything else I can help with. Keep safe.
Your telling me over 100 customers have the same issue of clearing cache. QuickBooks has made a change without informing the customer. QuickBooks has changed the verbiage and the way the invoice is viewed. You cannot view the invoice unless you click on "Pay Invoice". Most people want to review an invoice or it needs to be sent for approval before PAYing. It only makes sense to see/view the invoice before making payment.
Hello there, @jmartin6.
I can see that you've posted twice on our page. My colleague already addresses it for you. Just visit this link to view his recommendation:https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-why-customers-cannot-see....
Please don't hesitate to reach back out if you have other concerns with QuickBooks. We'll be here to help. Keep safe.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.