Desktop Accountant 2019. When I try to use condense, I am unable to select the 1st option. I spoke with support and they couldn't answer.

Hey there, Wendy911.

I'm here to help you with condensing your data via QuickBooks Desktop Accountant 2019. Let's get you back up and running.

You may want to check if your QuickBooks release version is up to date. Once you've verified and it's up to date, let's try to verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

To Verify Data:

1. Choose Window at the top, then Close All.
2. Choose File.
3. Click on Utilities.
4. Select Verify Data.

To Rebuild Data:

1. Choose File.
2. Click on Utilities.
3. Select Rebuild Data.
4. You will receive a warning message to backup your company file, press OK.
5. Click OK when you get the message "Rebuild has completed.

After that, let's try to condense your data again.

If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Select your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Click on the Get Phone Number button to see the support number.

I'm only a post away if I can be of additional assistance with condensing your data. Wishing you a wonderful rest of the week. 

I can not use the delete audit trail option either.  I tried rebuilding etc...and it is still greyed out. I am logged in as the administrator. 

I appreciate you running the Verify and Rebuild tool, SweetpeaR.

Let's repair QuickBooks to resolve common behaviors like this, such as being unable to open the file or preventing you from performing a task.

Here are the steps:

1. You'll need to ensure a backup copy of your company first.
2. Then, close QuickBooks.
3. Now, go to Control Panel and select Programs.
4. Choose Programs and Features and click on Uninstall or change a program.
5. From there, select QuickBooks and click on Uninstall/Change.
6. When prompted, click on Continue and Next.
7. Select Finish and restart your computer.

Once you're done, condense your data again.

If you're still getting the same problem, I recommend doing a clean install. The following article will provide more information: Clean install QuickBooks Desktop.

Please let me know how it goes by leaving a comment below. I'm always around to lend a hand. Take care and have a great day.

Hello,

I followed all the above steps and even did a clean install but the option is still greyed out.

Please help!

I appreciate you performing the steps to fix the software's unexpected behavior, LL231. Let me share another one to help you resolve your concern.
 

Let's try to use the QuickBooks File Doctor to fix your company. The tool also helps fix corrupted files.

However, if it didn't make any difference, I suggest reaching out to our customer care support. A live agent has more tools, like screen sharing, that can help you. Here's how:

1. Click Help inside QuickBooks.
2. Go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "1st option of Condense utility is greyed out" in the description box, then click Continue.
5. Select either Message an Agent or Talk to a Specialist. 

Once it's fixed, you can use the condense data utility again.

You're always welcome to post in the Community. Don't hesitate to reach out to us again. Take care!

I tried doing this and I still have the same problem. The option is greyed out. When I condense the data it doesn’t remove the audit trail. 

I appreciate all the efforts you've performed to get this resolved, Kenriqu2.

Since you're unable to condense your data, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to determine why you can't choose the delete audit trail option. They can also help you successfully condense your file.

Here's how:

1. From the Help menu, select QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact us link.
3. This will display the Contact Us screen.
4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
5. Click the Search button to display the Start a Message button.

To ensure that you'll be assisted on time, please see our support hours. 

In case you notice any possible data issues in QuickBooks Desktop, I encourage checking out this article to fix the problem: Fix Company File Damage.

Also, may I know the reason why you're condensing your data? This way, we'll be able to ensure this is the right process for you.

Please let me know how it goes. I'm always here if you need more help in keeping your book balanced. Keep safe always!

@Kenriqu2  

How big is your file size?