Does anyone else have an issue with the complete lack of customer service from QuickBooks? Any advice on who I can reach about this?

Sadly, there are a LOT of us that are dissatisfied with the lack of customer service. 

And even worse, there is no one to complain to about it.  

You'll get a response from "Quickbooks Team" here in the community, telling you to reach out to QB, through chat or callback.  They KNOW this isn't working, but will tell you to do it anyway. 

You can always use the Search bar at the top of any page, here in the community, to find answers to most questions.  

Good luck. 

Welcome to the Community, jim167.

I appreciate you for sharing your experience with the our customer service. This is something Intuit doesn't want you to come across in your future interactions.

I hear you and I'm here to help. May I know what are you trying to achieve? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.

For now, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.
  
  

Also, the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Be sure to get back to me if you have other concerns. I'd be more than happy to assist you further. Wishing you well.

@usermary2 

Any specific issue? You may post questions here.

I called customer service to find out about my renewal.  I talked to Znartreka she told me I was not on the account, gave her my name again and she asked if I had another name.  Was told I would have to have someone on the account call in.  I have been on the account since 2003 and am the business owner.  She would not transfer me to a supervisor or stay on the line while I logged into the account.  She told me that she could not help me and hung up.  This was extremely rude unprofessional and if I had another choice other than Intuit after that call, I would take it.

I called back and was immediately helped by another person who told me I was on the account and they we very helpful.

If Znartreka treated one of my customer like that she would no longer be employed.

Your sentiment is very much understandable, tpniedo. 

I'll take note of your experience with our customer support so we can submit proper feedback. We'd like to have this opportunity to help you in a more timely and efficient manner in the future. 

But I'm happy that you were able to find another Customer agent to help you out with your concern. 

Additionally, I want to add some tips about renewing your QuickBooks, you can check out this article: How to renew my account subscription in QuickBooks. 

Lastly, I've added some articles about updating your billing info as well as payment info in QBO for your guide:

• Update your billing and subscription info in QuickBooks Online
• Update the payment information for your subscription

Let me know if there's anything else you need with renewal. I'd be pleased to help you further. Take care!