Does anyone know how to make a contractor inactive. I have 4 indiv. for the last 4 months that I can't make inactive but I keep getting billed. I called support no help

Thanks for checking in with us. Helping out with inactivating your contractor is my priority, manaconsultants.

I appreciate the time and effort you've spent contacting our support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

There are two ways on how to make a contractor inactive either from the Worker or Expenses menu.

Here's how you can do it from the Workers menu: 

1. Got to Workers on the left side menu and choose Contractors.
2. Choose a contractor from the list.
3. Tick the drop-down menu under the contractor's name and select Mark as inactive.

From the Expenses menu, here's how: 

1. Go to Expenses, on the left side menu.
2. Choose Vendors.
3. Select a vendor from the list.
4. Tick Edit and tap Make inactive.
5. Press Yes.to confirm.

To learn more about managing your contractors, check out this article: Add, edit, and inactivate contractors.

I have articles here for more details about contractors:

• Change Employee To Contractor Or Contractor To Employee
• Paying Independent Contractors using Direct Deposit
• Pay a contractor with direct deposit

Keep me posted if you need a hand with running reports or any QBO related. I'm glad to help. Keep safe and healthy. 

Both options still don't work.  I called Quickbooks and they told me to call payroll for quickbooks and their something like we don't have enough staff and they are working remotely.  Still can't get this figured out.  Please help.  It's been 3-4 months and I still can't get help and I'm still getting billed for contractors that no longer work for me.  Hope I can get a reimbursement sometime or just help me take them out of my payroll 

Hey there, ManaConsultants.

Glad to have you here in the QuickBooks Community. I'm here to help you today. I found some additional information to assist with making that contractor inactive.

While QuickBooks Online uses the browser cache to run faster, there are times it can cause small problems. But don't worry I can help show how to clear your browsers cache to fix them. Click the browser that matches what you're currently using and follow the steps listed:

• Firefox
• Google ChromeSafari Mac
• Safari Mobile
• Microsoft Edge
• QuickBooks Edge

This should resolve the issue of you not being able to make the contractor inactive. If for any reason you're still having any issues I urge you to reach back out to our support team. There may be a current investigation into similar situations that you're experiencing. If you have any other questions please let me know by replying below.