Does QB, debit client's accounts every time an invoice is classified 'paid'? I was reversing some trans and QB debited client multiple times. What did I do wrong?

Good day, mybills11.

Once your client pays the invoice online, Intuit debits the funds from the client's account and the invoice will be marked as paid automatically. It's possible that you sent different invoices that's why there are multiple payments showing on your account.

Also, it's best to reach out to our Payments Team so they can investigate it.

You'll want to check these links for your reference. You'll learn how to process refunds and more.

• QuickBooks Payments FAQs
• Void or refund customer payments in QuickBooks Online

Keep on posting here if you need anything else. Have a great day!

Good morning Alex,  thanks for your reply.  

No, indeed I did not send the invoice to client.  Reason for my concern.   If I read correctly, QB would also issue a credit so long there is a sale associated to such Dr.  In this case it is only one invoice # which for some reason kept on showing up on the undeposited funds and I tried reversing them.  That is it.

I find this to be a delicate issue for the implications that it can bring.  In my case the amount in question was $867.26 debited twice and yesterday they were going to debit twice again but somehow the system must've deleted them as they are no longer there.

The other problem is that when QB process the debit to client's cc, funds were funneled to the linked bank acct yet the reversal is still not showing up.  

I think QB needs to look into this problem because as I said the risks, in my mind are huge:

- Client receives multiple debits (depending on the amounts and client's credit availability, this could represent a huge shortfall which could cause lost of client's trust and therefore its business)

- Multiple fees are charge for processing payments and reversing them.  This is costing appx $120 for an error that was not caused by no other than the system.

- Bank receives funds which overstates the balance and could potentially cause other payments to be effected based on an incorrect balance.

Who can I request reversal of the fees and equally extremely important how could the above have happened.  I reiterate that there were no reissuing of the invoice (It was only one invoice)

Good afternoon, @mybills11. 

Thanks for reaching back out to the Community and adding some extra clarification on this matter. 

Since you're still having some issues, I recommend contacting our Customer Support Team like my colleague suggested above. They'll be able to look further into your account to see what's causing this to happen. 

Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Hit the Contact Us button. 
3. Give a brief description of the problem and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

That's all there is to it. You can also check out our tutorials page for other details that are available in your account. 

Let me know how it goes. I value you and the success of your business. If you have any other questions or concerns, feel free to ask. The Community is always here to have your back. Bye for now!