Does the app circle and freeze anytime you send a reminder or resend an invoice? This is relatively new but isn’t going away

Hi there, @josh104.

 I'm here to help you with the QuickBooks app that keeps freezing when you send a reminder or resend an invoice.

To check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.

Here's how:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If the same error persists, let's uninstall the app, and reinstall it. You can follow the steps in this article:  How to download the QuickBooks Online mobile app.

Also, you can open this link on how to refresh your apps data: See your latest data in the QuickBooks Online ap.

Additionally, I've attached these references you can use to enter a payment and customize your invoice using the QuickBooks mobile app: 

• Receive an invoice payment using the QuickBooks Online app
• Customize invoices on the QuickBooks Online mobile app

Leave a reply in the comments section if you have a follow-up or other questions. I'm still here to help you more. Keep safe!

Unfortunately it’s still doing it. Mainly from my iPhone. I even deleted the app and reinstalled it. I can’t send more than one reminder at a time before having to close out of the program

 because it keeps causing it to freeze. 

Unfortunately it’s still freezing every time. Mainly when I’m working from my iPhone. Any time I resend an invoice or a reminder; the app freezes and I have to close out of it before moving to my next task. I already fully deleted the app and reinstalled it as well and that didn’t make any difference. 

Hello, Josh. 

I appreciate your time to get back to us and doing the steps given by my colleague. I'd like to point us to the right direction to fix the app freezing issue. 

Since none of the steps worked for you, we would want to dig a little deeper into the problem. To do that, we'll want to contact one of our support agents.

They'll use their tools to see what's causing the app to freeze when sending the invoice or reminder.

We can contact them through the mobile app: 

1. Tap the Menu button.
2. On the top-left corner of the screen, tap the Gear icon.
3. Scroll down and go to Help and Support. 
4. Proceed with the Contact Us button.
5. In the text box, enter something like "App freezing when sending invoices or reminder."
6. Proceed with Continue.
7. Select the Callback option. 

After fixing the issue with our support, do you need to take a look at your profits from the invoices and payments? Check out this guide exclusive in the iOS app: Run a Profit & Loss report using the QuickBooks Online app (iOS only). 

You can always reply to this thread if you have more questions in managing your customer transactions within the mobile app. If you happen to come across any difficulties while managing other entries or your mileage, let me know and I'll lend a hand.