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jlyda
Level 1

Email addresses are not showing up when I go to invoice a customer. The addresses are in the Customer page, but when I go to send an invoice, the box is empty. Why?

 
2 Comments 2
Maybelle_S
QuickBooks Team

Email addresses are not showing up when I go to invoice a customer. The addresses are in the Customer page, but when I go to send an invoice, the box is empty. Why?

Thanks for dropping by the Community, @jlyda.

 

I'll ensure that you're able to see the email address associated with that invoices in QuickBooks Online (QBO).

 

Let's perform a few troubleshooting steps to get rid of the problem. To begin, access your account using an incognito or a private browser. These browsers won't save any internet files.

 

Here are the shortcut keys:

 

• Control + Option + P (Safari)

• Press Ctrl Shift + N (Google Chrome)

• Ctrl + Shift + P (Firefox)

 

Once logged in, open the transactions again and check the email address if it's showing up.. If the private browse works, I recommend clearing the cache on your regular browser. Clearing your browser history, cache, and cookies can protect your privacy and see the latest information. You can also try using a different browser. Here's the link: System requirements for QuickBooks Online.

 

For additional reference, you can use the following article to personalize invoices in QuickBooks: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Touch base with me here if you have any questions, I’m more than happy to help. Cheering you for continued success!

Maybelle_S
QuickBooks Team

Email addresses are not showing up when I go to invoice a customer. The addresses are in the Customer page, but when I go to send an invoice, the box is empty. Why?

Hi, @jlyda.

Hope you're doing great. I wanted to see how everything is going about sending an invoice you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

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