Ever since the update last week report filtering hasn't been working. Has anyone else experience this bug?

Hi there, @LIFO da Party.

Thanks for sharing your concerns here in the QuickBooks Community. I hope you're having a great day so far. 

I ran a test in my sample company file with the report you mentioned, and I can filter the report and filter by dates. With that said, let's try some basic troubleshooting steps on your end. 

First, let's go ahead and open a sample company file from your QuickBooks to see if this is company file specific or the application itself. You can use the steps below to open a sample company file. 

1. From the home screen, click on Open A Sample File. 
   • 
2. Choose any sample file from the list. 

Once you've opened the file, go ahead and open the same report. Then, let's try filtering it just as you have your company file. 

If the filters work in the sample company file, this means your company file may have some data damage, causing the filters to stop. Don't sweat it. We can use our Rebuild and Verify tools to scan and resolve the damage built into the program. You can use the link I've included below that includes detailed steps to run the tools. 

• Rebuild and Verify in QuickBooks Desktop

However, in the case that the sample company file isn't working either, I recommend running a repair on the QuickBooks application itself. Here's how: 

1. To begin with, you need to close all the open programs.
2. Open the Windows start menu.
3. Moving ahead, you need to type Control Panel into the search bar and click on the same.
4. Move to the Programs and Features option.
5. Click on the Uninstall/Change option.
6. Follow the on-screen instructions and choose Repair. 

That should do the trick. Once the repair has been completed, go back to the report to see if the issue has been resolved. 

I'll be sure to keep an eye out for your reply. Let me know if you have any questions or concerns. Take care! 

I know of two other companies having the same problem and it closes QB's down with a bad program error (below).

We have two different IT companies working on this situation, and the steps given above have not worked to this point.

I personally have contacted Intuit with no assistance.

Something has gone very wrong with the program in the last week.

Assistance from Intuit would be very beneficial at this time.

I have another additional troubleshooting steps that I can provide so we can fix the issue, ExecAs.

QuickBooks closes unexpectedly due to several reasons. This includes missing QuickBooks updates, low system configuration, partial or corrupt QuickBooks installation, damage to the Windows components required to run QuickBooks, and corruption in one or more crucial QuickBooks program files like QBWUser.ini.

Before we start, you'll have to make sure to update QuickBooks Desktop to the latest release. This ensures a smooth and easy accounting process and bookkeeping that causes the program to function very well. After that make sure to create a backup of your company file so that you'll always have a recent copy of critical accounting records in case data loss occurs.

Once done, open QuickBooks with all windows closed. This will re-open any windows left open when you close your company file. If you have a large report or several windows set to open automatically, you can see an unrecoverable error on startup. To open your file, follow the steps below:

1. Open QuickBooks Desktop.
2. In No Company Open, select your company file.
   
3. Press and hold ALT on your keyboard and then select Open. Don’t let go of ALT until the file opens. If QuickBooks asks you to sign in, release ALT and enter your password. Press and hold ALT again and select OK.

However, if the same issue happens, you can proceed to Solution 2 of this article: Troubleshoot Unrecoverable Error. On top of that, find out the system requirements needed for your computer. Check out this article for more information: System Requirements For QuickBooks Desktop 2023.

Please know that we are always right here if you need assistance. You can always let us know if you need one. Have a great day ahead!

This is still an issue.  I have zero errors on my Rebuild, the Sample Company reports are filtering fine, and the R15 update/release has been verified.  Why are the Time and Job reports not filtering properly?  

We are having the same recent problem

The saga goes on today also.

Intuit please find the solution.

I am so glad to have found your post!! We have been battling this all week and have had no clue it was a QB issue. Hopefully they fix it quick. Or at least undo the update.

Hello everyone.

I'm here to provide some updates regarding the inability to filter reports in QuickBooks Desktop (QBDT) 2021.

Currently, we've already received reports that some users have also encountered the same issue you're having with being unable to filter the Time by Job Detail Report. Rest assured, our Engineering Team is aware of this and is working diligently to resolve it.

To get you in the loop on the latest updates on the issue, I encourage you to contact our Customer Care Team. This way, they'll add you to the list of affected users and notify you via email of the resolution updates. 

Here's how:

1. In QuickBooks Desktop (QBDT), click Help.
2. Choose QuickBooks Desktop Help or press F1 on your keyboard.
3. Click the Contact Us button in the Have a question? window.
4. Enter your concern in the description box and select Continue.
5. Choose either Chat with us or Have us call you.

Please review our support hours to ensure we can address your concerns promptly.

Additionally, you can check out this article to learn more about how to personalize reports in QBDT: Customize Reports in QuickBooks Desktop.

We appreciate your patience while we’re working to fix this. Please know I'm only a post away if you have any other questions about managing your QBDT reports.

Just fyi, this is only happening to me in QBD 2021.  If you have an option to upgrade your file, I would do so and move on.  My reports worked fine in QBD 2022.  

Same problem here! Just started this week.

I tried to do this, but did not receive any assistance via chat.

Is there an ETA on a fix for this?

Thanks for joining us on this thread, AKAmz. I'm here to share some insights about the investigation process.

Please know that we're unable to provide a specific timeframe for when this issue will be resolved. For now, I recommend contacting our Customer Care Team so they can keep you updated on any updates about the investigation process. By doing this, they can add you to the list of affected users and notify you via email of the resolution updates.

Also, please be reminded that they're only available from 6 AM to 6 PM PT on Mondays to Fridays for QuickBooks Desktop Pro, Premier, and Plus.

Moreover, you can check out these articles to ensure that you'll get the most out of QuickBooks' reporting capabilities:

• Set report preferences
• Customize reports in QuickBooks Desktop

If you have additional questions about managing reports in QBDT, feel free to add a reply below. Keep safe!

I just spoke to an Intuit representative and he went through the process of the rebuild data but I'm still having the same issue. Please fix 

We've been having the same problem all week. 

I understand the urgency to resolve this, @KM Plumbing. Allow me to share some information about running this report. 

Currently, there's an ongoing investigation about being unable to filter the Time by Job Detail Report in QuickBooks Desktop (QBDT) (INV-92635). This issue seems to be specific to customers who use the QBDT 2021 version. To be updated on when this will be resolved or updates about the status of the investigation, I recommend reaching out to our Phone support team so you'll be added to the list of impacted users. 
 

Here's how:

1. Open your QBDT account select the Help icon and click QuickBooks Desktop Help.
2. Then, select Contact Us.
3. Enter the investigation number and give a brief description of your issue. Then, select Continue.
4. Log in to your Intuit account select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Next, choose either Chat with us or Have us call you.

While we do not know when this issue will be rectified, you may consider upgrading to the latest release of QBDT 2023 to use this feature. 

You can also set your report preferences in QBDT to fit your personal style and business needs. For detailed steps please check this article: Set report preferences.

If you have additional queries about running or customizing reports in QBO, please don't hesitate to contact us. I'll be right here ready to provide the support you need to fix your issue. 

Having the same problem and nothing seems to correct the issue.

Hi there, Theresa. This is something Intuit doesn't want you to come across in the future. I know how important to have a reliable and efficient system in place to manage your business's time tracking and reporting. I'm here to provide you with an update. 

Right now, the issue is still under investigation, and there's no specific time as to when this issue to be resolved, and no workaround has been implemented by our product team. Rest assured, our engineers are working hard to fix this as soon as possible.

If you've already contacted our QuickBooks Desktop Technical Team, you'll receive an update regarding the issue via email.

If not, I recommend contacting them so they can add your account as one of the affected users. This way, you'll be notified when the fix is available. You can either refer to the steps provided by my peers above or go through this article: Customer Support Team. 

I'll be adding a handy article to learn more on how to personalize your reports to pull up the details you need. For more tips, please review this article: Customize customer, job, and sales reports in QuickBooks Desktop.

Here's a guide to assist you in exporting reports from QuickBooks Desktop to Excel: Export reports as Excel workbooks in QuickBooks Desktop. 

I'm always here if you have further questions about your reports. Let me know by leaving a reply below. Keep safe, and have a wonderful day!

Same problem here. What a crock. Please give me an alternative to QB and I'll use it even at twice the cost.

Same problem here, but also wanted to note that I just discovered that when I reconciled my credit card statement, everything reconciles fine, however, interest charges input in the reconciliation dialog box is not flowing to the financials.  It is not in the credit card liability balance on the balance sheet nor is it in interest expense on the P&L.  This is a new problem since the last update as well, well at least I think it is.  I will need to double check.  Since it reconciled I wouldn't normally verify it went to the accounts as this has never been an issue before.  Anybody else encounter this?  Now I'm really uncomfortable that maybe QB isn't recording other things as well.  

I was able to get to the bottom of the service charges not posting to the financial, it was a problem on our system and not related to the update

If you uninstall QB 2021 desktop and reinstall and DO NOT install the updates it has solved the issue.  If you do the update issue is the same.

Hi Abigail,

Any update yet? I'm sure they're working on it. I was just curious on a timeline.

Thanks for getting back to us, @LIFO da Party. I'm here to provide you with an update. 

Currently, we don't have a specific time frame for when this issue will be resolved. The most recent update that I have from our Engineering Team about the investigation is that it is still in progress. Our engineers are all hands on deck, working together to sort everything out. 

If you still need to, I recommend contacting our support team directly to report the issue and be added as an affected user. They will be able to provide you with further assistance and keep you updated on the progress of the investigation.

You can either refer to the steps provided by my peers above or go through this article: Customer Support Team. 

If you have already contacted our support team regarding the issue with filtering the Time by Job Detail Report, please be assured that you will be notified through email once there is an update regarding the resolution of this issue.

I'm also adding these articles for further guidance about running and customizing reports in QBDT:

• Customize Customer, Job, and Sales reports in QuickBooks Desktop.
• Customize Reports in QuickBooks Desktop.

We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please don't hesitate to let us know.

I concur with ExacAs. I have completed the sample company steps, and this did not resolve the issue. 

The Time by Job Detail report is a critical report that we use daily in our office and has slowed down our efficiency greatly. Additionally, this is our budget season, which makes researching quite time consuming.