Now I can not process credit card payments. Anyone else having this issue? 

"This XML file does not appear to have any style information associated with it. The document tree is shown below" 

And nothing is below......

I understand the inconvenience that this issue has caused you Jenn, and thanks for performing the recommended troubleshooting steps shared by my colleagues above. 

We genuinely appreciate your business and understand the importance of this report for your daily operations, especially during budget season. Please know that our engineering team is already investigating the performance issues with the Time by Job Detail report. They are actively working to identify and address the root causes to improve its speed and reliability.

To make sure you're added to the list of affected users, I suggest reaching out directly to our QuickBooks Desktop support team to report the said issue. Once added, you will be notified through email about the resolution, and keep you updated on the progress. Here's how to contact them:
 

1. Open QuickBooks Desktop.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Choose the best way you'll want to reach out to us.

Moreover, I'm adding this article if you want to set your report preferences in QBDT to fit your personal style and business needs: Set report preferences.

We understand that your time is valuable, especially during budget season, and we appreciate your patience and understanding as we work to enhance your experience with our services. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.

Now I can't process credit cards either. Anyone else have this issue?? 

When I type in the customer and amount the click on Visa I get this message. 

"This XML file does not appear to have any style information associated with it. The document tree is shown below.

And nothing is "below". 

Thanks for taking the time to post your concern here, @KM Plumbing. I recognize the importance of processing credit card payments in QuickBooks Desktop as it can greatly streamline the process, eliminate the need for manual data entry, and save time. Don't worry, I've got some troubleshooting steps to rectify the XML error and get you back in working order.

To start with, make sure to update your QuickBooks Desktop to the latest release so you have the recent features and product improvements. If the same thing happens, I recommend running the QuickBooks File Doctor. This scans your company file for errors and quickly fixes them. I'll guide you on how:
 

1. Create a backup copy of your company file to ensure the safety of your file in case you run into some issues.
2. Close your QuickBooks.
3. Download our QuickBooks Tool Hub
4. Open the file you downloaded (QuickBooksToolHub.exe).
5. Follow the on-screen steps to install.

When the installation finishes, open the tool hub on your Windows desktop and follow the steps below.

1. Select Company File Issues.
2. Click Quick Fix my File.
3. Start QuickBooks Desktop and open your data file.

You can also utilize this article for additional troubleshooting steps: Fix company file and network issues with QuickBooks File Doctor.

I'm adding this article to learn more about receiving and processing customer payments for invoices and in-person sales: Take and process payments in QuickBooks Desktop.

If you have any further questions or concerns, please feel free to let us know by leaving a reply below. We're here to assist you every step of the way.

I am having the same problem, the Jobs reports are not filtering. Since last week, I have filled in the little box that pops up before the program crashes, explaining what I was doing, filled in my email numerous times and not had a single contact from QB. None of the steps suggested already made any difference. So now I followed the suggestion to get added to the pile of people who are affected, but the "contact us" steps outlined above just routes to the sales staff, who tried to encourage me to update! It was NOT the technical support team, she wasn't even aware there was an issue, and even tried to get me to pay for a support plan before she would route me for help. Then she tried to get me to upgrade to get around the issue.  We have a year left on this license. It is laughable, bordering on obscene, to suggest we pay again for a program that your team broke.  This is not a minor issue or inconvenience. If we can't invoice, we can't stay in business.  

I had the exact same problem and it just happen last week around 9-11 or 9-12-2023 .  I have rrun rebuild and reverified 3 times.   No change.

When I run the report time by Name, as soon as I hit the customize button IT CRASHES.

When I run my memorized report based on time by Name, and change the date,   it has no beginning and ending date.   ( which it should have )   AND     I filter it to a different job,   and IT DOESN"T CHANGE,     even though it says that in the filter,    it stays the same.

My other reports are working.  

PLEASE PLEASE HELP.   I USE THIS OFTEN EVERY WEEK or MORE.

I appreciate your time and effort trying to filter the Time by Job Detail Report in QuickBooks Desktop (QBDT), Northland. Let me share some updates about this behavior.

I know how it feels when a process that used to work smoothly suddenly stops functioning as expected. I want you to know that our engineers have identified this issue and are currently prioritizing and investigating it to determine a resolution as quickly as possible. While it's still ongoing, you may contact support to have your name added to the affected users in the list. It'll ensure that you receive timely email notifications regarding the latest developments.

To start:

1. Open your QBDT file, then go to the Help menu.
2. Tap on QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Enter a short description of your concern.
5. Choose a way to connect with support.

For your convenience, you can connect with them during business hours.

Once fixed, you're now ready to generate your report as before. If you'd like to personalize it more, run through the details from this link as your reference: Customize reports in QuickBooks Desktop.

Additionally, you may export your reports to Excel for future use.

Please let me know in the comment section below if you have follow-up questions while working with your reports. I'm just a few clicks away to help you once more. Keep safe!

Same issue since last Wednesday.  We need a fix.  Using QB Desktop 2021.

The suggestion to go through the Contact Us button is absolutely useless and is just a link to your sales team. It does not take you to tech support. Yes, she filed a tech report for me, to which I got a reply this morning: "Click the contact us button to be routed to Tech support!!" OMG! What is wrong with you people!? Quit repeating a worthless, timewasting suggestion, focused on making US to pay for an upgrade to fix your mistake, and just fix the problem. Or upgrade us 2022 for free!  Or just roll back the update that broke us in the first place. How hard can that be?  

I started researching last night, and it seems there are some newer solutions that might be close.  I'm still working through them to find the best fit for us.  So far though they all seem to be online and we need a desktop solution so I can keep working when we don't have internet out here, which is ridiculously often. 

Having the same issue. Rebuild does not solve the problem. Cannot run a customized job by detail report.

Obviously something in the update screwed this up so please fix!

Same.. did you get a fix? 

Same problem here.    Just started 8 days ago, otherwise worked like a charm before.   I have done 3 rebuilds with reverifying in between, to no avail.  Sample program thing didn't help. 

    My problem happens with the  Time by Name reports and my memorized reports with that,    as well as when I do time by job detail.       

NOTE: there was a critical release today......It didn't fix the fact that you would get all dates when you want something specific,   it didn't fix the fact that when I filter,  it wouldn't 'take,    even though it has it in the filter box,   but it didn't crash when I tried to use it, as it has been.    So a very minor step forward ?

Please fix this.....I know you are working on it.

i am having the same issue and it is appalling that QB even suggests upgrading in order to fix the issue.  QB reps have ended 2 chats with me abruptly and rudely with no advice.  this is an important report for companies who charge time and material.  it is very irresponsible and unprofessional that it is even taking this long to fix the issue.  i am very disappointed with QB and their "team".  for the amount of money QB costs, and all the users they have acquired you would think they would treat their customers differently.  and by the way, if you are going to suggest steps on how to fix a problem, try it yourself first QB-the idea to repair it through programs and features is not even possible because the repair option is not available to even do so.-at least not on mine. I am running QB 2021

Has ANYONE found a solution? It's beyond ridiculous now. I really need the QuickBooks team to simply "undo" the update so I can get back to work!!!

This is something we don't want you to encounter again, QStorm10. I understand how critical it is to have a dependable and efficient system in place to manage your company's time tracking and reporting. I'm here to keep you up to date.

The issue of being unable to filter the Time by Job Detail Report in QuickBooks Desktop (QBDT) (INV-92635) is still being investigated.There is no timetable for when this issue will be resolved, and our product team has not implemented a workaround. Rest assured that our engineers are working tirelessly to resolve this as soon as possible.

If you haven't contacted our support agent, I recommend reaching out to our Phone support team so you'll be added to the list of impacted users. Here's how:

1. Open your QBDT account select the Help icon and click QuickBooks Desktop Help.
2. Then, select Contact Us.
3. Enter the investigation number and give a brief description of your issue. Then, select Continue.
4. Log in to your Intuit account select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Next, choose either Chat with us or Have us call you.

 You can set your report preferences in QBDT to fit your personal style and business needs. For detailed steps please check this article: Set report preferences.

If you need to complete a certain task in QuickBooks in the future, please let me know the details below. I'll get back to this thread and help you out.

Yes, I have QB Desktop 2021 and am experiencing this same issue since the latest update was installed.  I've called, chatted, uninstalled and reinstalled QB and tried to use the Toolhub to fix the file to no avail.  We really need and use this Time By Job Detail for our invoicing on a weekly basis.  I'm not sure how to even talk with QB about this issue as they transferrred me four times to different departments.  So how do I get on the list to get information on a fix for this?  Or is there even a timeline for a fix?

This works, but you can't ever install the updates. Oh, well!

Hi everyone,

Thank you for taking the time to participate in this conversation.

I understand your frustrations and the impact of not being able to use the filter function in the Time by Job Detail report in QuickBooks Desktop. Rest assured that our engineers are investigating this issue with ticket number INV-92635.

On the other hand, I encourage you to contact our QB Desktop Support if you haven't already. This way, they can get your account details in a more secure environment and link your account to the ticket for immediate updates. They are open from 6 AM to 6 PM PT.

If you have other concerns with QuickBooks Desktop, feel free to drop a comment so I can provide further assistance. Take care and have a good one.

I am also still having this issue and this functionality is critical to my job. 

My data is fine. I've sent the error reports. 

Nothing.

Thanks for joining the thread, @lamontfin.

I know how important it is for your business to have the ability to filter the Time by Job Detail report. I want to assure you that our dedicated engineering team is diligently working to resolve this issue promptly.

If your account hasn't been included in the list of affected users yet, I recommend reaching out to our QuickBooks Team. They can keep you updated via email once the matter has been resolved. Here's how you can get in touch with them:

1. Click the Help icon and click QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue and click Continue.
4. Log in to your Intuit account select Continue and then Continue with my account.
5. We'll email you a single-use code. Enter your code and click Continue.
6. Next, choose either Chat with us or Have us call you.

Please review our support hours to ensure we can address your concerns promptly.

Furthermore, you can explore this article to gain a deeper understanding of how to personalize reports in QuickBooks Desktop: Customize Reports in QuickBooks Desktop.

We genuinely appreciate your patience as we work diligently to resolve this issue. Feel free to reach out if you have any other questions or need assistance with managing your QuickBooks Desktop reports. I'm here to help!

I'm glad to hear that you are not having the issue in 2022. However some of us don't have the financial luxury of updating software just to get past one bug.  We need to use the tools we've purchased and expect that they work correctly.  Since this is a new bug that Intuit caused, we would expect Intuit to fix it. 

I don't understand why those of us have to be on a list of impacted customers. ALL 2021 users are impacted.  I'm frustrated and used to be a certified ProAdvisor with Intuit. I let my certification lapse because I am no longer of the belief that Intuit cares about its customers.