Hello @tinahr,

Thanks for providing a screenshot.

I was reserving judgement, but followed these instructions to a "t" and guess what? My gut instinct was right. This is not a fix whatsoever. 

I get the same error as shown in the screenshot supplied by @tinahr . Which is the same error I've received when running quarterly payroll reports for the last three quarters. Sadly, this was a waste of time, @ShallyMarR . 

Hello, @Melana.

Please know that this isn't the type of service we want you to experience. I've checked the investigation status about this issue, and it's still in progress.

Rest assured that our product engineers are still working on releasing a permanent resolution to fix this behavior. Once updates are released, it will be applied directly to your account.

In the meantime, I'd recommend reaching out to our technical support team they can add you to our notification list of affected users to receive live email updates about this issue.

Here's how:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Click your QuickBooks Product.
3. Choose your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Select on the Get Phone Number button to see the support number.

Don't hesitate to leave a comment below if you have any other questions. I'm always here to help. 

I'm presuming that this is still an unresolved issue - correct?

Recently upgrade server to Server 2019, running a terminal server and Office 365.  Getting the same export error.

Hey there, BPorter808.

I've got you covered in exporting your report into Excel via QuickBooks Desktop.

To better isolate this issue, as an initial step, you may want to open a sample company file. This is to check whether this has something to do with your company file or QuickBooks Program.

If you're able to export and email the report in Excel format, we can verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

To Verify Data:

1. Choose Window at the top, then Close All.
2. Choose File.
3. Click on Utilities.
4. Verify Data.

To Rebuild Data:

1. Choose
2. Click on Utilities.
3. Rebuild Data.
4. You will receive a warning message to backup your company file, press OK.
5. Click OKwhen you get the message "Rebuild has completed".

If you're still getting the same result, I'd suggest getting in touch with our QuickBooks Desktop Support to this re-investigated.

1. Within your QuickBooks Desktop, click Help at the top menu bar.
2. Click Contact us.
3. In order to route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
4. We’ll provide you a few options. You choose which one is best for you

I'll leave you with some helpful articles:

• Export option for Excel is grayed out.

• Excel based payroll reports.

  Microsoft Office 2010, 2013, 2016, and 365 FAQ.
• Resolve data damage on your company file.

Please get back to me if you continue to get the same results so I can look further into this. Have a good one.

Thank you for sharing the results after following the steps shared by my colleague, @Anonymous.

Since you're still unable to export your report successfully, I'd recommend contacting our Customer Care Support. They can pull up and look into your account, securely. With their tools, someone can help you export your report and create a case ID or ticket if needed to do so.

Thus said, here's how you can contact our dedicated support:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact us.

Know that you can always visit our Help Articles page for QuickBooks Desktop in case you need some tips and related articles for your future tasks.
 
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Do we have a fix yet?  It's been almost a year.  I don't know what 'roll back previous quarters' means so I can't diagnose this.  I really hope someone comes on here and says that they're working on a fix as they did 11 months ago because then maybe we can start using this paid product in late 2020.

Trying to export a report to an existing Excel sheet so that I can create a usable report since QB's reporting is so vastly under powered (unless you abandon the product you already pay for and pay more for this more shiny product that we really really promise works but is hidden behind a paywall since the Premier reporting allows you to do almost half of what you need to do!)  Every time, I get the error message "We're sorry, but QuickBooks doesn't support updates for this type of report.  Please export the report from QuickBooks again."  Um, I'm not trying to update a report and exporting again doesn't work any better than the dozen times I just tried it.

I tried QB support.  Provided my license number and of course they said they couldn't really help because I'm not an admin person even though I am (how the heck would I know my license number??)  Brick walled me.  But the good news is that our payments to QB still go through.  Phew.

Pardon the sarcasm.  It is just VERY frustrating when a PAID program does not work and the people who built it don't have any freakin idea of how to fix their program.

I have another workaround for you, GalinMcMahon.

We can export your reports and use the Create New Worksheet report instead of updating an existing one.

I also suggest reaching out to the primary contact of your company file so they can add you as one of the contact person. This way, our Phone Support Agents can assist you. You can press (F2) in QuickBooks to get your License number. 

Here's how to contact us: 

1. Go to the Help menu and click QuickBooks Desktop Help (F1). 
2. Select Contact us. 
3. Enter your concern that you're having an error when exporting to Excel. 
4. Click Continue. 
5. Choose a way on how to contact us. 

Keep me posted on how this works. Thanks in advance!

My firm is having these same issues with QB_Payroll_link.xlt - when will Intuit finally provide a fix that works with all versions of Excel?  (Right now we know that it works in v1808 but not in 1901 or 1902)

I appreciate your patience on this, Dan M.

As recommended by my colleague above, I suggest you contact our QuickBooks support. We'll check if we have another alternative for you while waiting for a resolution.

If you have other questions, please leave a reply.

We don't need tips.  We don't need customer service meddling in our files.  We NEED it FIXED.  Sorry to be rude but geeze, it's been long enough and then some!!!  What else can we expect to suddenly break with no hope of being fixed on this program?  It is a source we depend on for extremely important, detailed and ACCURATE accounting.  This is just not acceptable.

We have an ongoing investigation about exporting payroll data to Excel, gg62.

As a workaround, open the report from the previous quarter and select Yes if you're prompted to update the information. Otherwise, completely uninstall or clean install QuickBooks Desktop to replace the system files on your computer, so as with your Excel application.

You can follow the detailed steps in sequence to do a clean install through this link: Clean install QuickBooks Desktop.

If the error persists, I recommend working with our QuickBooks Technical Support Team, so they can add you to the open investigation. Please refer to the steps above to contact our support.

Any updates on this issue will be communicated via email, gg62. Thanks for your patience while we work on this with the utmost urgency.

I have done everything you mention here.........THIS DOES NOT WORK.  Beyond frustrated.

I understand the urgency to get the exporting feature functional again, @gg62. The resolution may take time, but I assure you that our engineers are diligently working to fix the issue. 

As mentioned by my peers here in this thread, we encourage all affected users to contact our Customer Care team. That way, they can link your company to the investigation and be directly notified about its progress via email. 

Here's how you can get through with our support specialist: 

1. Open your QuickBooks company. 
2. Go to Help.
3. Select QuickBooks Desktop Help.
4. Click Contact Us.
5. Enter a brief description of your issue, then click Continue. 
6. Choose options to reach us. 

For more information, check out this article: Support hours and types to learn more about our business hours. 

I appreciate you for extending your patience about this. Let me know if you have more questions. We're always around here to help in any way we can. 

Well... it's now been a year and still not fixed. Really, really sad. I am lucky that I have few employees so I can use the "Reports" instead of the Summary form the Employee Center, which still gives the Pivot Table Error. A few of the tabs in the resulting export are correct, but some important ones contain "sample data".

I think that support is not being truthful when they say it's being worked on as it can't possibly take a full year to fix.

I'm having the same issue.  I've actually got a blank Excel sheet open in QuickBooks that locks me from doing anything.  I can't get the sheet to close so that I can move on.  Any suggestions of how to close the Excel sheet?

Thanks

I'm having same issue.  Now have a blank Excel sheet open in QB and cannot close so that I can move on to something else.  Any suggestions of how to close?  It won't allow me to click the X.

You can't even "x" out... WOW. Congrats, Intuit, you have us paying for the privilege to have our work come to a standstill! As more posts are added to this thread, I prepare for an internal scoff at the sheer ridiculousness of it all.

The Intuit employees posting "fixes" for these problems are not at all providing any fix at all, though I'm sure they're doing their best to abide by orders from above. Where is the sense of urgency, Intuit?? We are more than a year into this now!

Hello, Melana.

Welcome to the Community.

Thanks for visiting the Community.

I understand how useful it is to your business and others. Rest assured, our engineers are working hard to fix this issue.

I'm backing up my colleague's suggestion to get in touch with our Payroll Support Team. With this, they can further investigate the issue and you'll be receiving notification once they have an update.

Please follow my peer @katherinejoyceO outlined steps on how to contact our phone support.

Also, there is another way to close the Excel sheet aside from clicking the X button on your screen. You can click the Close button on the left side of your screen. 

I've attached a screenshot for visual reference.

Fill me in if you have any other questions and concerns. I'm always here to help. Have a good day!

Quote: I understand how useful it is to your business and others. Rest assured, our engineers are working hard to fix this issue.

Really? It takes OVER A YEAR to fix an issue like this??  This can't possible be true.

Quote: I understand how useful it is to your business and others. Rest assured, our engineers are working hard to fix this issue.

Really? They have been "working hard" for OVER A YEAR to fix this?  I don't believe you.