Hello,

This has nothing to do with getting payroll updates.

A screenshot of my error is attached.  This is when I go to reports, employees & payroll, Summarize payroll data in excel to run our quarterly ohio unemployment report.

Thanks,
Tina

Hello @tinahr,

Thanks for providing a screenshot.

I was reserving judgement, but followed these instructions to a "t" and guess what? My gut instinct was right. This is not a fix whatsoever. 

I get the same error as shown in the screenshot supplied by @tinahr . Which is the same error I've received when running quarterly payroll reports for the last three quarters. Sadly, this was a waste of time, @ShallyMarR . 

Hello, @Melana.

Please know that this isn't the type of service we want you to experience. I've checked the investigation status about this issue, and it's still in progress.

Rest assured that our product engineers are still working on releasing a permanent resolution to fix this behavior. Once updates are released, it will be applied directly to your account.

In the meantime, I'd recommend reaching out to our technical support team they can add you to our notification list of affected users to receive live email updates about this issue.

Here's how:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Click your QuickBooks Product.
3. Choose your QuickBooks version.
4. On the Contact Us page, click a topic.
5. Select on the Get Phone Number button to see the support number.

Don't hesitate to leave a comment below if you have any other questions. I'm always here to help. 

I'm presuming that this is still an unresolved issue - correct?

Recently upgrade server to Server 2019, running a terminal server and Office 365.  Getting the same export error.

Hey there, BPorter808.

I've got you covered in exporting your report into Excel via QuickBooks Desktop.

To better isolate this issue, as an initial step, you may want to open a sample company file. This is to check whether this has something to do with your company file or QuickBooks Program.

If you're able to export and email the report in Excel format, we can verify and rebuild your data. The data verification process in QuickBooks is a tool that examines the health of your QuickBooks company data file.

To Verify Data:

1. Choose Window at the top, then Close All.
2. Choose File.
3. Click on Utilities.
4. Verify Data.

To Rebuild Data:

1. Choose
2. Click on Utilities.
3. Rebuild Data.
4. You will receive a warning message to backup your company file, press OK.
5. Click OKwhen you get the message "Rebuild has completed".

If you're still getting the same result, I'd suggest getting in touch with our QuickBooks Desktop Support to this re-investigated.

1. Within your QuickBooks Desktop, click Help at the top menu bar.
2. Click Contact us.
3. In order to route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
4. We’ll provide you a few options. You choose which one is best for you

I'll leave you with some helpful articles:

• Export option for Excel is grayed out.

• Excel based payroll reports.

  Microsoft Office 2010, 2013, 2016, and 365 FAQ.
• Resolve data damage on your company file.

Please get back to me if you continue to get the same results so I can look further into this. Have a good one.

RoseMarjorieA,

This issue persists even when using a sample file.

Downgrading Office 365, nor using a previous version of Excel, is a work-around that can be done in my environment.

QuickBooks explicitly lists Office 365 as a compatible product for running Excel reports, so I suggest the engineers look closely at the affected .xlt file and upgrade/rewrite it to ensure compatibility with the current O365 version.

RoseMarjoireA,

The problem persists even from the sample file.

Downgrading Office 365, nor using an older version of Excel, is possible in my environment at this time.  Is there another solution?

Thank you for sharing the results after following the steps shared by my colleague, @DJChupa13.

Since you're still unable to export your report successfully, I'd recommend contacting our Customer Care Support. They can pull up and look into your account, securely. With their tools, someone can help you export your report and create a case ID or ticket if needed to do so.

Thus said, here's how you can contact our dedicated support:

1. Go to Help.
2. Select QuickBooks Desktop Help.
3. Click Contact us.

Know that you can always visit our Help Articles page for QuickBooks Desktop in case you need some tips and related articles for your future tasks.
 
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.