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DivinaMercy_N
Moderator

Export to Excel Failure

Thank you for getting back here in the Community, @LakeCookSolutions.

 

The reason for reaching support is to check why there is a pop up appears when you use the specific template. That way, they will trace how and why the issue occurred and come up with the solution to avoid uninstalling and reinstalling your QuickBooks Desktop. 

 

You can follow the steps provided by, @MirriamM, to contact our support team. To ensure that the representative will address your concern on time please check our updated support hours

 

Also, please visit this site for helpful articles that can help you when having issues with QuickBooks: https://quickbooks.intuit.com/learn-support/help-articles/misc/03/help-articles-us?label=QuickBooks%....

 

Leave a reply below if you have other concerns with QuickBooks. I'm always here to help. Have a great day!

YourTaxEdge
Level 2

Export to Excel Failure

@DivinaMercy_N HOW ABOUT IT IS TIME TO FIX THE PROBLEM INSTEAD OF JUST GIVING US ALL GARBAGE RHETORIC ALL THE TIME???? All of a sudden, the EXPORT TO EXCEL stopped working on ONE and ONLY ONE of our computers.  WTF???? We have done everything possible to reinstall QB, reinstall Excel, etc. It is up to YOU to figure it out. NOT US!!! 

LakeCookSolutions
Level 2

Export to Excel Failure

@YourTaxEdge I've got to tell ya, @BigRedConsulting's template actually does the trick. I'm running into a new issue that I noted above, but I suspect that is because we're running bleeding edge versions of Quickbooks 2020 & Office 365 (2019). Intuit could just take the fixed template and implement it into their software as far as I'm concerned. Of course with a hefty licensing fee to @BigRedConsulting!

112760vlf
Level 1

Export to Excel Failure

I’ve had the same problem, and I found a workaround. Hope this helps, I know I did for me:

Reports>employees and payroll >summarize payroll data in Excel
click “yes” with the “We found a problem with some content in ...” message.

When the date option pops up click “options/settings” within that box. Next check the box beside of “customize employee information in PivotTables”.

Select the date desired, and get QuickBooks data. It will start to load and whenever you are able to, click the close repairs to QuickBooks data link.

Next a box will pop up that says “QuickBooks payroll work book-define with custom fields” and lists employees names. I just click OK, doing nothing.

after it loads into a spreadsheet, click OK and the information you need should be under the tab that says “calculated %”, last tab in my spreadsheet.

Select which item you want to look at it has a column for wagebase, the amount, and even the calculated percent.

Another way you can do this is to uncheck your protected view options in the trust center of Excel. Just do a search on how to open items up “not” in protected view in excel. If you do it this way I would suggest changing it back after you open up your QuickBooks file. You will get the same messages with the Quickbooks error but just check through it as usual And remember to always go to the “Calculator %” tab instead of the state wage listing tab. 
Hope this helps!

 

lfgordon9151
Level 2

Export to Excel Failure

I was able to solve my problem by doing these steps:

 

  1. I went into EXCEL

File

Options

Trust Center

Trust Center Settings

Trusted Locations

Add new location

C:\Program Files (x86)\Intuit\QuickBooks Enterprise Solutions 20.0\Components\Templates\ 

Description: Quickbooks 20 Templates

Checked: Subfolders of this location are also trusted

OK

OK

 

 

Retry -    If still having issues, then use the Windows Programs "Repair Office" and then try again.

Dawn H
Level 2

Export to Excel Failure

Is there a fix for this?

RCM1903
Level 1

Export to Excel Failure

Does anyone know if there is a fix for this issue yet??  I just want to talk to a PERSON who can help me or fix this issue!!  Come on Intuit!!  

katherinejoyceO
QuickBooks Team

Export to Excel Failure

Hi there, @RCM1903.

 

Thanks for joining in this conversation. one of the users claimed he resolved the issue. I'd suggest you follow the steps shared by @lfgordon9151

 

If the issue persists, I'd recommend contacting our Customer Care team. They can conduct a screen-sharing session to take a closer look at the issue. 

 

Here's how: 

 

  1. Open QuickBooks.
  2. Go to the  Help menu.
  3. Click Contact Us.
  4. Type the question you have, then click Continue.
  5. Choose how you want to be contacted. 

 

Feel free to read through this article to learn more about some of the Excel-based reports available in QuickBooks. 

 

Let me know if you have additional questions. We're always around to help in any way we can. 

BigRedConsulting
Community Champion

Export to Excel Failure

It has been about four years now and Intuit has still not fixed the issue.  I'm sure they're still working hard on it as promised here multiple times. :)

 

However, we fixed it in a couple of hours a couple of years ago and also recently added support for QuickBooks 2022 as it has to be different because it's 64bit.

 

You can download the fixed version from our site, no charge: BRC Summarize Payroll Data In Excel – Fixed! 

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