For an expense, I am unable to select the payment account previously created "Owner's Investment equity". This was possible a few months ago. Seems like a bug.

Thanks for reaching out to us here in the Community. I'm here to help fix the pop-up message that you're getting in QuickBooks Online (QBO), tt24. 

Before recording the investment, you need to set up an equity account from the Chart of Accounts. Also, when you select it as a payment account. The account where the payment is coming from is only intended for a bank account or a credit card account. This is the reason why you're unable to select it. 

If the same thing happens , let's try accessing QuickBooks Online (QBO) using a private or incognito window. This helps us isolate if this is a browser issue or not.

Here's how you can access private browser:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, try clearing your browser's cache to delete those temporarily stored files. You can also try using other supported, up-to-date browsers.

For more reference, you can check this article: Enter, edit, or delete expenses in QuickBooks Online

You can visit this article about managing expenses in QuickBooks Online for your future reference: Manage expenses.

Drop me a comment below if you have any other questions about this. I'll be happy to help you out. Have a great day ahead. 

I tried the incognito mode approach and still the issue exists. The equity account already exists. Basically, when I try to save without selecting a payment account, I get an error:

I tried the incognito mode approach and still the issue exists. The equity account already exists. Basically, when I try to save without selecting a payment account, I get an error:

Let me help share how information about entering a payment account for an expense, @tt24.

An equity account can only be used as one of the category line items while creating your expense. This is the reason why only your asset account shows up under the payment account selection while recording your transaction.

If you are trying to create an investment or a payment transaction associated with the Owner's Investment Equity account, I'd suggest contacting your accountant. They can share with you the best method to record your entry in line with your accounting practices.

Use this link if you haven't found a bookkeeper that'll help you with your accounting needs: Find an Accountant or Bookkeeper near you.

I'm adding this article with the topics you can use to understand the accounting method and design used in QuickBooks: Learn Common Accounting Terms.

It'll always be my pleasure to help if you got other questions aside from this one. Please let me know using the Reply button below. Take care and stay safe!

I am also having this issue.

I've found several support threads related to this issue, but they all say:
- add the owner as a vendor/supplier

- set up an equity account in the chart of accounts called "Owner's Investment"
- then create a band deposit and:

    1) For the "Account" depositing the check, select the account that the owner is depositing their check into.

    2) For "Received From" select the owner.

    3) For "Account" writing the check, select the "Owner's Investment" equity account

    4) Enter Payment method.
    5) Enter the investment amount in the Amount field.
    6) Select Save and close.

This solution no longer works as the "Owner's Investment" account is not a bank account and can no longer be selected as the account writing the check.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/help-with-owners-contribution-owne...

Hello Colinb2001!

Allow me to assist you in recording transactions affecting an equity account.

It's true that you cannot use an equity account as a payment account. It can only be selected as a line item under the Category details section when creating a check. 

Please check these articles to know more on how to track capital investments:

•  

  Record an owner's contribution or capital investment in your business
• Record paying back an investment

Leave a comment again here if you have other concerns. The QuickBooks Community is always here to help.