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For one new customer, the radio button for paying online is not showing up. It is on other invoices. The merchant services is connected. What else should I check?

 
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QuickBooks Team

For one new customer, the radio button for paying online is not showing up. It is on other invoices. The merchant services is connected. What else should I check?

Hello there, @judithbell.

 

Let's review the customer's Payment Settings to ensure the Online Payments option is enabled.

 

Here's how:

 

  1. In your QuickBooks Desktop, go to the Customers menu and select Customer Center.
  2. Select your new customer from the list.
  3. Go to the Payment Settings tab.
  4. In the Online Payments section, put a checkmark on both Credit Card and Bank Transfer (ACH) checkboxes to enable the option.
  5. Click OK once finished.

You might want to check these articles to know more about processing payments in QuickBooks Desktop:

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Have a great day.

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