General Journal entry

Hi, @GSmith123. I'm here to ensure you'll be able to open the entry and make adjustments in QuickBooks Desktop (QBDT).

Inserting a blank line on the first row won't affect when opening your entry. To rectify this, let's perform some troubleshooting steps. You can run the Verify and Rebuild tool. It allows your QuickBooks software to refresh the data inside the company file. 

First, make sure to update your QBDT to the latest version so you always have the latest features and fixes.

Then. create a backup copy of your company file. It enables you to restore if any changes occur. To verify data, follow the steps below.

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
   
   
    
4. Click OK when you see the message, QuickBooks detected no problem with your data.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next is to rebuild data:
 

1. On the top menu, click File.
2. Choose Utilities.
3. Select Rebuild Data.
   
   
    
4. Click OK if you receive a prompt to back up your company file.
5. Click OK when you get the message, Rebuild has completed and proceeds to the next step.
6. Run Rebuild Data again to make sure there is no error.

Furthermore, here's an article you can read to learn how to reconcile your accounts so they match your bank and credit card statements: Reconcile an account in QuickBooks Desktop.

I'll be here if you have additional questions or concerns about managing your accounts in QBDT. Take care and have a nice day.

This did not fix the problem. Any other ideas??

Let me route you to the department that can help you further about opening a journal entry, @GSmith123.

I appreciate you following the steps provided by my colleague. Since verifying and rebuilding data did not fix the issue, I recommend contacting our Customer Care team. They can check your account and investigate further the cause of this issue.

Here's how:

1. Open your QuickBooks Desktop.
2. Click the Help button, then choose QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Enter a description of your issue, then click Continue.
5. From your Intuit account, select Continue and then Continue with my account.

• If you don't have an account, click Create a new account.

1. You will receive an email with a single-use code. Enter your code and select Continue.

• If you have two or more accounts, choose the account you want to use and then Continue.

1. Select to chat with us or Have us call you.

For more details on accessing and using the Transaction Journal report, please check out this article: Purpose of the Transaction Journal report in QuickBooks Desktop.

Don't hesitate to comment below if you have questions about Journal Entry. I'm always here to help. Have a great day.