GoPayment App & QB Desktop

Hi Lisa,

Thank you for visiting the Community today. Let's get your inventories updated.

You'll want to connect your go payment device and sync your inventory items in your QuickBooks Point of Sale to your mobile, so they'll update when you have a sale. Please check out this article for more details: Connect GoPayment to QuickBooks Desktop Point of Sale.

If you have any other concerns, feel free to go back to this thread. Take care and have a good one!

We have done this and can ring sales on the GoPayment App. The issue is these sales never sync with the main system. 

Hey there, @Lisa Cline. 

Thanks for taking the time to reach out to the Community for support. I hope you're enjoying the day so far. 

To ensure that QuickBooks Point of Sale is running on the newest patches and fixes, let's make to update it to the newest release. I've included some steps below to update.

1. Sign in to your POS system as an admin.
2. Go to the Help menu and hover over Software Update. 
3. Select Updater Preference.
4. Click the General tab.
5. Select Automatically download updates. 
6. Then click OK once done.

You can also refer to this link for more details about this: Update QuickBooks Point of Sale. Once you've updated, let's see if you're able to sync. 

If the issue persists, I recommend reaching out to our POS support team. One of our agents can look into your account and investigate the connection between your POS and GoPayment app.

Please feel free to reach out to the Community any time. We're always around to lend a hand. Take care and have a great day! 

All of our software is up to date. Items are still not transferring back to POS. 

Hello again, @Lisa Cline. I appreciate you for keeping us updated. 

Since the issue persists after following the troubleshooting steps, I suggest reaching out to our Customer Care Team. They have the tools to check the unforeseen conditions of your company file and perform a screen-share for further isolation.

To reach them, click this link to chat with them. Ensure to review their support hours to know when agents are available.

I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks POS Community Help articles.

If there's anything else you need help with, feel free to visit us again. I'm here to lend a hand. Have a great day.

Thank you. I have done this and was not able to get help that day.  I was told the engineers are working on it.  It has now been 48 hours.  It is unfortunate that it is not working.  

Hi @Lisa Cline,

I appreciate you for getting back to us here in the Community. I would feel the same way if the data isn't syncing to the Desktop version. Allow me to chime in and provide additional guidance regarding the issue.

We're unable to provide a specific turnaround time for the resolution when fixing an issue. Rest assured, our engineers are working on it diligently to get you back on track as soon as possible.

Since you've already had a ticket open, our team will send out notification emails whenever there's an update. If you want to know the status, you can also contact our support again.

You can provide your previous case number to expedite the process. This way, you no longer need to explain the issue all over to the next representative. 

For additional reference, I've attached a link you can use to ensure you get in touch with the right support for your QuickBooks product: Contact QuickBooks products and services Support.

Fill me in if you have more questions about syncing sales data to QuickBooks. I'm always here to help. Take care always.