How can I change the default amount that appears in the "rate" field when I create a new invoice or sales receipt ?

That did the trick! Thanks so much!

I have my product rates entered properly, but when I invoice them it's using the price I paid instead of the price I want to sell it for.  Can you please help me fix this glitch?

Hi there, @natureandnurture.

Please verify that you've entered the sales price/rate and cost in the Product/Service information page. The sales price is the rate of an item listed to be sold. The cost is the original price of the item. It's the amount paid for making or purchasing the product.

Here's how:

1. Go to the Gear icon.
2. Select Products and services.
3. Find the item, then click Edit.
4. Verify the Sales price/rate and Cost are entered correctly.
5. Click Save and close.

If it's entered correctly, this can be the result of outdated or corrupt cache files in your web browser. We can clear them in just a few easy steps. 

Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. If your subscription is still active, your data should remain available. Also, make sure to select the correct company. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If it's showing the correct rate, I recommend that you clear your browser's cache. By clearing them, you can remove that historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with your browser.

Fill me in and post about your results after the troubleshooting. It's my priority that you find the success you need.

Hi @natureandnurture ,

Hope you’re doing great. I wanted to see how everything is going about fixing the sales rate issue. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Hi, I tried an incognito window in chrome and it is not displaying the correct rate.  What is the next step?

Thanks,

Mike

I appreciate your prompt reply and for ensuring you've entered the correct rate, Mike.

I can share some insights on how to get around the issue. I recommend logging in to your QuickBooks Online (QBO) using other supported browsers. This way, we can check if this is a browser integrated issue.

If this is not the case, I suggest contacting our Support team. They have the proper tools to check your account and investigate this odd behavior. To reach them, you can follow these steps.

1. Go to the (?) Help icon.
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and click Continue.
5. Choose either Chat with us (if you preferred messaging) or Give us a call.

You can also view this article for more details and ensure to review their Support hours to know their availability: QuickBooks Online Support.

Once everything is settled, you can utilize these links for reference in tracking your inventory and invoice payment:

• Record an invoice payment
• Set up and track your inventory in QuickBooks Online

You're always welcome to get back to me if you have other questions managing your inventories. I'll be more than happy to lend a helping hand. Have a great week ahead!

Will the sales price or rate change  affect my past invoices?

Hi there, @Tennis11. 

Changing the sales price or rate won't affect your past invoices in QuickBooks Online (QBO). It will only affect your future invoices when you create them. To learn more about it, check out this article: Change product and service item types in QuickBooks Online.

For future reference, you may visit this article to learn how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If you have any follow-up questions about the item sales price or other QuickBooks-related concerns, simply leave a comment below. I'd be glad to answer them for you.